1st Advantage Dental - Latham

Mila Paskovaty

The office was very good , a lot of staff worked there for years. You would come there and felt right at home. Now all staff who worked there for years left including doctors. It is a revolving doors now. Staff people don’t stay. Every time you are coming you see new faces and you don’t know who will take care of you.

Appointments are scheduled for far back and if you for any reason need to cancel , you will be thrown way far from the original appointment like months a head. . It is a very sad and uncertain situation. I am thinking myself to leave this office after going there for more than 20 years.

May 8, 2025

Tammy Kishbaugh

Dr. Robinson and Hygienist Mark, were by far the best co-workers to have ever worked on me. In my almost 60 years of going to the dentist, these two were the best!! I wouldn't feel so anxious going to the dentist office if I knew they would be the two working on me. Kudos to the both of them!!

May 31, 2025

Andrew Mason

The hygienists are polite and kind, and the office staff are generally friendly and want to help. That said. . . 1st Advantage is a corporate dentistry practice that seems to prioritize income opportunities over truly necessary procedures. I and three friends and family were all recently pushed to get crowns when 2nd opinions in all cases suggested that it really wasn't necessary yet.

They ended up killing my tooth which now requires a root canal and possible extraction because I didn't think to get my second opinion until it was too late. 1st Advantage shows an over-reliance on technology when simple human interactions may suffice. When I checked-in, the front desk apparently marked me as "confirmed" instead of "checked-in" which meant the hygienist didn't get an alert that I had arrived, so I was left waiting for 40 minutes until someone apparently walked back and told her that her patient was in the waiting room. Why is the system set up such that they're just waiting for a computer notification instead of people simply communicating effectively? They threaten to cancel an appointment if you don't confirm a few days before- but only leave a voicemail requesting that you call back-- the callback number is an overly-burdensome touch-tone dial menu (which allegedly doesn't actually direct calls to separate areas anyway). Most practices offer text or email confirmations and still don't threaten to cancel your appointment. I never know which dentist I'll be seeing until I arrive for the appointment, and the last few visits, I was told the dentist on duty was a non-employee of 1st Advantage and only substituting because the in-house dentist had time off.

In some instances, the substitute wasn't comfortable making care decisions for me so what was the point in seeing them anyway? A recent billing question submitted multiple times in writing, in person, and over the phone took 8 MONTHS to get someone to simply acknowledge, let alone respond. Just go to a private practice and pay the higher, out-of-network costs. 1st Advantage is not worth the savings and definitely not worth the trouble.

April 1, 2025

Gary Shaye

My experience with dental hygienist Stacy was excellent She was extremely thorough and careful and everything went smoothly and efficiently. I was able to make follow -up appointments and the check -in and check out are fast I would definitely recommend this office of 1st Advantage Dental

June 19, 2025