Advanced Dental Artistry

sandi dewitt

Dr.Wallen and his team are kind, compassionate and really take the time to listen and guide you on your health care needs. I have been seeing Dr. Wallen for over 10 years and won’t go anywhere else. My husband is also a happy patient. They feel like family. I have much Gratitude and respect for the team. Thank you!

February 26, 2025

Lisa Lewis

Update on February 28, 2025: I received a letter from Dr. Brett Wallen, DDS in the mail today that states that he feels it would be best for me to seek care at another dental office due to this review. According to this letter my appointments have been removed from their calendar. And the letter features a big oopsie typo - it's dated February 15, 2025, a full 10 days before my initial review was left. I am amending my review from two stars to one star for the office itself. Again, the hygienist I saw for all my appointments is a gem and class act. If I was only reviewing her I would be giving a 5 star review. I started going to this office in 2024 and I really like the hygienist I see. She is wonderful and kind, and did an amazing job on my teeth.

I give her 5 stars! I saw Dr Wallen briefly my first visit and he was ok, but have had zero interactions with him after that. My two star review is for my experiences with the office staff. My appointments have been rescheduled multiple times by the office staff, both in 2024 and so far in 2025. When I had my visit in January 2025 I was told upon check out that I did not owe anything because it was one of the two cleanings my insurance covers at 100% each year. However, the office coded it as a periodontal maintenance appointment rather than as a regular cleaning. I was puzzled by this, so when the office staff called me this week to yet again reschedule my next appointment - which is months away - I inquired about the coding and the charges I now owe, since it differed from what I was told when I was seen in January. The answer I received was that all my cleanings would be billed this way from now on because my insurance required it due to the deep cleanings I received in 2024. She said if the office did not do it this way it would be considered insurance fraud. However, when I called my insurance they said that reply was partially true.

If they did a deeper periodontal maintenance cleaning it needed to be coded that way but if it was a regular cleaning it could be coded as a regular cleaning even though I've had deep cleaning in the past. I asked the office staff person what was different about my January 2025 cleaning as it appeared to be the same as any other regular cleaning I've had - it was not a deep cleaning. I was again told it was all tied to the deep cleanings I had in 2024. She said I would always be coded as a periodontal maintenance patient because of the deep cleaning performed in 2024. I was also informed that there are some changes coming to the office in spring of 2025 with a new office manager coming on board. I am giving this office one more opportunity to wow me on all aspects of my visit. I moved my appointment to a summer date to give the office time to readjust to having a new office manager. It is my hope I will be able to continue to be a patient here but if my questions go unanswered and am offered half truths again I will need to take my business elsewhere.

March 1, 2025

Jeff Nastasi

We’ve been patients of Dr Wallen for years. He and his staff make us feel very comfortable. I had a minor procedure done a few days ago. He clearly communicated what he was going to do and performed the work flawlessly and painlessly. We always recommend him to our friends, family and clients. Top notch dentist. Very friendly staff.

June 7, 2025

Johnny Mexico

I am a new customer to Dr. Wallen and Advanced Dental Artistry and I could not be more pleased that I found them for my dental needs. The hygienist, the dental assistant and of course Dr. Wallen are of the utmost professionalism. Beautiful office and facilty and first rate staff make this a welcoming, and first class experience.

All the work I had done was impeccable and everything was explained in detail every step of the way. If you are looking for a dentist Dr. Wallen gets my ultimate endorsement.

April 18, 2025