Allisonville Dental Centre

Jayda Watkins

I had been going to the same dentist office my whole life. After being in the area for a couple of years, I decided it was time to find a new one so that I didn't have to continue driving home for appointments. I found Allisonville Dental Center through an online search and using my insurance company's website. My first appointment was in July 2022 and things were fine for the first couple things I had scheduled. The problems started when I was told I needed a crown in February 2023. I paid a reservation fee on this date to secure my appointment and was told the amount I paid would go towards the full payment for my crown. Fast forward to September 2023, and I had yet to have the crown delivered.

Every appointment, which lasted about an hour, I was told the crown didn't fit properly and needed to be sent back to the lab. I went to their office a total of 8 times just for this one crown, for it never to be delivered. I ended up having to go to another dentist who was able to get me in, evaluate the crown prep that had been done, make some adjustments, and get the crown delivered all within a 2 week period. I had to make several calls to Allisonville Dental Center in order to receive the refund I was due for a service they didn't provide. The communication between the front office staff and the doctors was non-existent when it came to receiving my refund. Also make sure to pay attention to what you are charged, and what the insurance company says is allowed to be charged as there were problems with that as well. I would recommend getting a pre-determination for any service you receive to have documentation of the proper billing amounts.

I was treated and spoken to in a disrespectful manner throughout this process by their billing department and was told I was rude. I tried to give them a chance throughout this process and even be amicable when parting ways due to their failure to provide a service. However, things did not end that way due to me having to constantly request my money back, of which they were trying to undercut me of. I do not recommend going to this office for any dental service outside of a routine cleaning.

November 10, 2023

lisa murr

My family and I loves this husband and wife duo dentist office. The service they rendered here is absolutely amazing! Mrs. and Mr. Banks professionalism is truly contagious. We thank you for everything you do!

June 30, 2024

Mary Coder

I have heard WONDERFUL things about Allisonville Dental Centre and Dr. Banks and her husband Terry. Mainly regarding their care and treatment of elderly patients. Too many times this demographic is disrespected, invalidated, and given sub-par care & treatment. Dr.

BANKS and staff have been giving excellent comprehensive care and compassion to not just their patients of a certain generation but ALL of their patients. They are a model of what exceptional medical care should be but also of what exceptional members of a community should be! Thank you for your graciousness to the older members of the community you serve. As we owe them a debt of gratitude and our respect and your practice is deserving of both as well.

April 9, 2024

Shameskie Gray

The owner at this location was extremely rude because it’s taken them over a week to verify my insurance and when I tell him I located other dentist that’s found my insurance and can get me in . He gonna say we’ll go to them … then I called to speak with the office manager he says I’m him and I said well who’s over you he gonna say I’m the owner . . idk if he is or not but he was rude as hell and I wouldn’t chose this office if it was the last one on earth . They suck and he does too. 1. 21.

2025 Following up with Dr Major Banks this morning after seeing my email and my review. She called me back and I began to explain why I felt how I did with the interaction with her staff . After I told her that she mentioned this review and why I gave them a 1 star . She acted as if she wanted me to still be a patient but after I said my peace her attitude changed . I’ve never went to a dentist who took over a week and half to verify my insurance. Then when the Dr calls back and sided with the employee over the customer is crazy . I wasn’t disrespectful or rude I was very professional and transparent .

Dr . major Banks wasn’t helpful either she never apologized for his behavior or how he handled this process . I’m glad I dodged a bullet I was I just trying to support a black lady dentist …. . Nope

January 22, 2025