Arlington Center for Dentistry

Michal W.

TLDR: Punished for trusting staff assurances that my cleaning was covered by insurance. Patients are held financially responsible for the office's clerical errors. This undermines trust in a medical provider. I had been a loyal patient for years, always impressed by the excellent care from the dentists and hygienists. But my trust in this office was broken by their scheduling and billing practices.

In 2023, I scheduled a cleaning after being assured that it was covered by insurance. A year later, I received a notice that my insurance had denied payment for maximizing the benefit, leaving me responsible for an error made by their staff. When I contacted billing in October 2024, the representative promised to investigate and follow up if needed. That never happened, and I assumed the issue was resolved—until January 2025, when I was blindsided by a legal threat to pay within 5 days. When I called to resolve it, no one in billing was available—or willing—to talk, despite the urgency of their email.

Even after multiple calls, I’ve only been met with unfulfilled promises and more frustration. This situation severs the trust I once had in this office. Patients should feel confident their providers will advocate for their well-being, not threaten legal action over mistakes they didn’t make. Sadly, I can no longer recommend this office and hope they rethink how they treat loyal patients.

January 22, 2025

Amber Johnson

First time patient, I had an extraction done today. I’m not sure his position/title but never the less Muhammad was sooo nice, comforting and patient with me while assisting the Dr during the service. Even from the consultation appointment he was very helpful overall, wish him nothing but good things and prosperity in life! 🥲 The customer service,cleanliness, orangization etc.

from the overall office is 5/5 from front desk staff to the doctors but beware when it comes to out of pocket costs! If I didn’t had reach out to my insurance to actually confirm the price of the procedure I would’ve been paying an extra $200+ for out of pocket cost not accounting for my $125 deposit at the time. Granted, once addressed the price was altered and the $125 deposit was put towards the remaining balance. Sonia even admitted that she submitted my plan under the “70% coverage “ when I found this place on Cigna.

com and it literally states this office has “90% coverage for my plan benefits. In all, I would go back but I would definitely reach out to my insurance to get the correct estimate and prices before paying out of pockets to make sure the financial part is accurate with the invoice the office sent you. Believe the reviews folks!

March 2, 2025

Kristianna Courtney

I have had many teeth pulled in the past, I have had many terrible experiences at other dentists. I can 100% say that Dr. Pham was the best I’ve ever had! I had two extractions done and it was a very smooth process.

The assistant and the doctor made sure I was comfortable, walked me through every step as it was happening, gave me clear after instructions, I was in and out in under 45 minutes. The doctor was so gentle I didn’t even feel it when the needle went in. I would recommend ACD to anyone needing a dentist/oral surgeon!

April 19, 2025

Katie Fleet

I would avoid this group if at all possible. I had a good talk with the dentist about some excess skin/puffy section of my gums and she assured me that based off her physical examination and looking at the x rays they took, it was nothing to worry about and to leave it alone. That it was only a cosmetic imperfection. She then left and a dental hygienist who had not heard any of that came in and spent an hour sticking and scraping at that specific spot, assuring me that she knew best and I just needed to trust her to do her job. She said it was an excess of bacteria that she was removing.

It was incredibly painful and my mouth was a dark blue and black bruise by the time she was done. The next day that cosmetic imperfection (basically a mole but on my gums) fell off. It was horrific to say the least.

March 10, 2025