Patient Reviews
Mark Edwards
Up until recently I would have rated this practice a 4 but here are the details of my last experience. It seems as the customer experience portion is no longer in existence. As seen below I have even reached out personally to no response. Very sad. : Dr. Heisman, I have been a patient of yours for 13+ years up until a couple of months ago.
I had a routine cleaning appointment that someone from your office called around 2 weeks out to confirm. Since you don't do text reminders I asked to be called closer to the appointment date as this was a little far out and was assured I would be called again. A couple days past the appointment I called to find out that I had missed it and scheduled another one and asked if there was a charge and I explained the call back issue. Person said no charge is there so I made a new appointment. Was called right back by someone else demanding that I pay or no appointment could be made. I again explained the situation but this person did not care.
I said that if that was the case I'm never coming back, she said fine no problem. I asked to speak to you as you have told me in the past to speak to you directly for any issues. So I guess that either this message never got to you or maybe you don't care either however if this person has carte blanche to treat YOUR customers this way how may more have you lost and don't know why. I was perfectly fine with not hearing back from you but now I got a bill from you for this 25 dollars that I do not owe as I am no longer a patient. I just can't believe this is the way your practice treats long time patients because I liked it there for a long time and you were willing to lose a good customer over 1 misunderstanding.
September 11, 2022
Steve Brooks
Was a patient here for many years. Had an appointment one day and had a critical emergency at work due to servers going down. Last thing on my mind was to cancel my appointment. Arundel Dental Group called me later and asked why I didn't come and I told them I got extremely busy at work and that I would call as soon as I can to reschedule. They told me they will have to charge me $25. 00 (maybe less, cant remember) for missing the appointment. I just said I got to get back to work.
Got a bill in the mail and I gave them a call asking to waive the fee. I never missed an appointment before. They wouldn't waive the fee, so I paid the fee and told them to close my account. Found a different dentist. Life happens. Some things are out of our control but to not give me a pass once, after paying well over a thousand sense being with them for years wasn't acceptable to me.
September 11, 2023
Vannessa Whitney
*** DR ROSS CAUSED ME TO REQUIRE A ROOT CANAL *** *** RECEPTIONIST THE RUDE AND UNPROFESSIONAL *** I am not sure where my review went, but to make sure no one ends up in the situation I did. This place is AWFUL. Unless you want to end up with a root canal - DO NOT TRUST THIS PLACE. Dr. who nicked my nerve was Ross Heisman. Following his "treatment" I was in so much pain to the point walking outside in winter was excruciatingly painful.
The work-order was for 4 total teeth. Following the treatment, I had XRAYs taken and not only was my pain caused by a nicked nerve - the work ordered was not completed and I had to go get that done as well. A 1-hour appointment caused my a year of appointments to fix the issue. Date of Care: December 7th, 2023.
April 18, 2025
Dontrice Holloway
Stay away from this place. All they do is bill your insurance and never do what you want done. I’m a firm believer if it’s your mouth, you decide what to do with it. The receptionist the dentist and the assistant is very unprofessional. You can never get what you need from this place.
I have so many bad words I could use to describe this place. Please read this review and STAY AWAY!!!! You will never get what you need. And you will end up regretting it and have a rack of charges to your insurance.
April 8, 2025
