Aspen Dental

beth fletcher

HORRIFIC EXPERIENCE. My elderly (87yo) mother went to them to check on a tooth. They extracted it and told her the bill was $180. She then received another bill for $29. 00 almost two weeks later. When I went into the office and questioned why she got charged an additional amount after she was told the $180 (no insurance involved. . .

she paid with a check) the "supervisor" got HATEFUL because I questioned it! If they were waiting on insurance that would have been understandable but this was a cash service for her. When I called Customer Service they blew it off stating she signed the responsibility form and that I should refer to that. She would have paid the amount at the time if it were different. I think they forgot to add a charge that day. . . . .

and that is on them! You can't tell a cash paying customer one amount for the day and then bill for an additional amount later. . . . that is just wrong! It's not the money, it is the principle of the matter now. What keeps them from just repeatedly billing for more and more in the future?! DO NOT RECOMMEND THEIR SERVICES AT ALL! The facility is nasty, the staff is terrible and customer service does nothing. Doesn't even deserve one star!!

May 2, 2025

Terri Cedar

Hygienist worked quickly, made sure I was comfortable during all stages of treatment, and she was very good at her job. She didn't hurt me even once.

July 9, 2025

Stephanie Hudson

The gentleman that did my x-rays was very nice and talkative. The rooms were dirty and the bathroom was absolutely disgusting! I hope the workers use a different restroom if they are being hygienic at all. Concerning enough in a medical office and people who are touching inside your mouth! They add ridiculous charges to your bill (like $200 for a tooth brush) and get snippy when you ask them to remove it or tell you that you have to request it from the dentist who will tell you that you absolutely need it and pretends not to fully understand you.

The billing is incorrect, they did not charge me the full amount they had estimated and I thought it was due to my request to remove the additional unnecessary charges (I did not take the toothbrush), but no, they instead sent me to collections for the unpaid amount. I never got a bill, email or text from them about any unpaid balance. They also did this to my 20 year old autistic son who was working on building his credit.

Now he has a claim against him. It's theft for poor service is what it is.

April 17, 2025

Amy Mitchell

I had my first appointment with Aspen Dental today & it was amazing. Everyone was absolutely fantastic. I was immediately put at ease & felt very comfortable. My dental care was explained to me in great detail & all of my questions were answered. I would recommend Aspen all day every single day. Also, they have wonderful payment options.

May 17, 2025