Aspen Dental

Jason Hepperly

I am so glad you gave me the opportunity to review your company. My review is based on my experience today. Hope you have time to listen, yesterday I called Aspen dental to set an appointment for a routine cleaning because my insurance benefits would be running out in a couple weeks… Aspen dental had no problem setting an appointment for me. Later in the afternoon I got a phone call saying they needed my insurance card so they could go over the treatment plan etc.

… Little did I know that there was no appointment really being set to clean my teeth… All they want to do is get me in the door Bill my insurance company a lot of money and go over a treatment plan. I wasn’t looking for a treatment plan… I was looking for a cleaning. Fast-forward to this morning I arrived 20 minutes early. Everybody showed up a lot later… I filled out the questionnaire and waited they took my insurance card… Now it’s time for the x-rays… The young lady that did the x-rays was amazing And helpful… Now we’re gonna scan my teeth… So all these photographs and everything was taken still no cleaning then I was advised that the hygienist wasn’t there today and there wouldn’t be no cleaning but we would go over in her treatment plan and then find a way to set this up… All the while they knew I was there to get a cleaning.

Yet they kept wanting to push this treatment plan. So the dentist… Tells me everything I know about my teeth condition which was addressed at a previous dentist… Then proceeds to tell me that The last six dental visits I had for routine cleaning shouldn’t have been able to be billed to insurance because I needed a special procedure done every four months not a routine cleaning every six months… I said well that’s weird because the place that did this periodontal deep cleaning Said my gums had improved to where they were supposed to and I would need the deep cleaning continued just a regular six months cleaning each six months and to keep an eye on it… Then I end up losing insurance with that dentist they went to a different dentist and same thing x-rays are fine deep cleanings not needed regular cleaning is fine… But yet again today I get told I need this procedure and they can’t do a regular cleaning. So again I’m told I’m not getting a cleaning who’s is very Upsetting to me because that’s why I was there. Well now all of a sudden we’re gonna treat this like a business transaction so they said go ahead and sit here in the waiting room the business Manager or finance manager or whatever the highest paid person there or whatever she is came and got me sent me down in her office… Just like I was buying a car oh well your insurance says this your insurance says that’s what we’re gonna do boom provides me a bill saying they’re gonna charge me $2400 or something like that for this procedure that I need… In my out-of-pocket expenses about $750… Again no cleaning… I said no there is no reason why that should be that much money for a routine maintenance… I have never been so pissed off in my entire life I’ve never been so misled, exploited I’ve never had my insurance company build $300 for x-rays just so somebody could try and upsell me and not provide me the minimum service that I was there to get… Again I went in for a cleaning and they had no intention of ever giving me a cleaning… Their only intention was to soak as much money out of my insurance company and out of me before I left for Florida knowing that if they sold the services they’d get the money to their office and I could follow up in Florida… Nothing but a bunch of scam artist and this is the absolute worst place I’ve ever been I would never walk foot in Aspen dental if it was the last dental place on earth… And I’m not kidding you about that… I will be contacting the Better Business Bureau… I will be contacting my insurance… And I’m definitely going to be consulting with an attorney to find out what kind of recourse I have for somebody doing this to me

April 24, 2025

I.D. Yahtzee

Dr. Bhathena (I'm sorry if that is incorrect spelling) was great. She was friendly and careful, and made sure I understood exactly what she was telling me. I didn't catch the nurse's name who took the x-rays but she was also very nice and friendly. It was a much better visit than I expected.

April 30, 2025

Khaled Fustok

Can I give less than one star? I had a very disappointing experience during my recent visit. The hygienist rushed through the cleaning in under 20 minutes and did a poor job. I declined the fluoride treatment, yet it was still added to my bill. They also tried to charge me for a “bone loss assessment” treatment despite the fact that no dentist saw me and the hygienist couldn’t explain what he actually did. When I raised concerns, the office manager insisted on the charge without justification.

This felt like a blatant attempt to overbill beyond what insurance covers. Extremely unprofessional and deceptive. Update - No one from Aspen reached out to me; instead, they sent me a bill for fabricated services! I don’t have time to fight this as my time is so much more valuable. My advice is to avoid this service provider!!

June 10, 2025

Karen Kretschmann

This,was my first time at Aspen Dental and I was very pleased with the helpfulness, kindness, concern, and clear next steps. They didn't try to pressure me into more complex treatment. The only concern was I had to wait a long time for the hygienist so the appointment took close to 1 1/2 hours.

May 17, 2025