Aspen Dental

Ro Ville

Absolutely the rudest and most unprofessional reception lady I have come across. I was exactly 15 minutes early for my 6pm appointment. The very first thing after telling her my name she replied, ". . . um, you're 45 minutes late for your appointment ". I withdrew my cell phone and showed her the text that confirmed my appointment at 6:00pm . Earlier in the day this lady called and asked if I could move my appointment time earlier to 11am or 3pm. I told her I scheduled later because I work until 5pm.

Her response was, "oh. . . . . hmmm. . . well I just wanted to make sure everyone was here then", which made absolutely no sense to me.

Back at the desk during my check-in she notified me that a cleaning would "not be taking place today" because I was a new patient and had to fill out paperwork. I had specifically set the appointment for a cleaning- this should not have been a surprise to them as I confirmed my appointment days in advance. There is no reason why they should not have been able to do an exam and clean my teeth the same day. I am extremely dissatisfied by the receptionists attitude and the rudeness in telling me that I wasn't getting what I came for that day. I work 58 hrs a week and have little time for outside appointments. I will not be returning to Aspen Dental.

August 26, 2015

Aimee Campo

I’ve always had bad dentists throughout the years but I was very pleased with my visit today! Staff was helpful and came up with a dental plan for my work needed to be done. I liked the environment and staff all around an would highly recommend. Also got me in super fast for my tooth pain and got me started on fixing it. Extremely helpful caring people and it’s very much appreciated.

I will be a life long client for life. Keep it up.

July 27, 2021

Reese’s Pieces

This WOULD have been my first time with Aspen Dental, I scheduled an appointment several weeks in advance, got my email confirmation, had it all set up and ready to go, a week before the appointment I get another email to again confirm that I was, in fact, going to be there. I responded to the email, confirming I was to show up and be ready to fill out paperwork and have my insurance information. The day comes that I’m scheduled to go in and I get a voicemail, they cancel my appointment. I am so beyond displeased. I have been waiting weeks to have my teeth fixed, and now I have to find another dentist to take me in last minute because of Aspens poor scheduling.

I wasted a vacation day for this. . . . Extremely inconsiderate and unprofessional.

I can’t say I know exactly what happened on their end (in the voicemail stated it was due to management training) yet you would think that to be something that gets scheduled ahead of time and you would make those appointment times unavailable. If I would have canceled last minute like this I probably still would have been sent a bill. Not even worth the effort to give this place another try.

May 13, 2019

Dan G

My visit with Aspen was very good. The assistants were wonderful although I did not care for the office manager Kim but she is no longer there. Dr. A was very attentive and gave me all the information I needed to help me. Although I can not afford it right now I will be continuing care with Aspen.

The current staff there is awesome. Don't change a thing they are all very helpful and caring. Love the new OM she is very helpful and will listen and tries everything in her power to give you every option available. Definitely recommend the Fond du Lac, WI office to anyone looking for quality care.

August 25, 2013