Beavers Dentistry Cary

Rose Davis

I have been going to Wayne and Keith Beavers for around 6 months now. Pros: Quality care is the most important part of any business, and they certainly deliver in this regard. Every time I have had work done, all of my questions were answered throughly, and I felt respected as a patient (some doctors have the tendency to assume their patients are stupid, and I do not feel this way here). The facilities are always clean, and it is easy to find. The atmosphere is non threatening, and the staff are kind (with an exception below). Cons: There have been numerous issues with payment and communication with reception. The first issue, though not their fault, was a charge of $230 that they accidentally charged me for three times.

We discovered the issue was with the chip reader, but the receptionist argued with me about the validity of my complaint rather than making attempts to fix it. Keep in mind, the funds were returned and the employees apologized, but I felt thoroughly disrespected in the exchange by two of the employees, (while one seemed very understanding). The next was my insurance. My provider changed at the new year, and despite having the work done in early November of 2018, giving all the insurance information to them, I was notified in January that “I’m not listed in their insurance. ” Keep in mind, I notified them of this changed before 2019, and have continued to remind them of the change in my two consecutive visits. They have made no progress in contacting my old insurance company (as I discovered while trying to fix the issue on my own). The last isn’t as important: but they are not able to take messages on their answering machine, which seems very perculiar to me.

In 2019, you would think a business would have this basic feature, but if you have an emergency and cannot make it in the next day, you are simply out of luck. I really wanted to continue going to Wayne and Keith Beavers, but they seem to still be working out some issues with efficiency. I am sure many complaints the front desk receives have no validity, so they may have been skeptical of mine, but ultimately I felt the problems were handled very poorly. The doctor is very good, though, so as long as you don’t use the chip reader or change insurance companies - this is a great practice.

April 26, 2019

Jennifer Burns

After a terrible experience at another dentist, I was hesitant to find another dentist. Beavers was given to me by a friend, so I decided to try it out. Right away, it was obvious that the staff and dentists care for the patients, and not the dollar. Dr.

Wayne took the time to talk to me and have a real conversation. And for the first time in many years, I walked away without "needing" to get something done. As much as I dislike going to the dentist, I will certainly be back here based on my experience. Thank you!

November 11, 2017

Ana Vel

Dear doctor Beaver. Thank you for being sympathetic for my fears about visiting the dentist. It's obvious that you take pride in your work. I am always impressed by your expertise and kindness during my appointments.

Thank you for always taking my concerns into consideration and for always being happy to answer my questions. You and your amazing staff always welcoming and warm. I feel very lucky to be one of your patients. Congratulations on your 50 years in dentistry!!! Your patients Svetlana

August 4, 2022

Kricket D

Hard to find an honest dental practice you can trust in my experience. Beavers dentistry is an excellent practice. Our family of 3 have been very happy patients for 7 years now.

July 26, 2022