Dentist in Mentor, OH
Monday
9:00 AM – 5:00 PM
Tuesday
9:00 AM – 5:00 PM
Wednesday
9:00 AM – 5:00 PM
Thursday
9:00 AM – 5:00 PM
Friday
Closed
Saturday
Closed
Sunday
Closed
Address
9161 Mentor Ave 9163 & 9165, Mentor, OH 44060
Phone
(440) 974-9530
Website
https://www.brightnow.com/dental-office/mentor-dentist/24240/?utm_source=generic&utm_medium=profiles&utm_campaign=local_profiles
Ania is the best dental assistant! She understood my PTSD from past traumatic experiences at dental offices. The front staff was nice as well. However, the dentist I saw was rough and arrogant. I was in extreme pain from an infection. As she poked with the dental tools, it hurt very much.
She said "I'm not doing nothing to cause pain. I have many years experience. " That doesn't mean you know what you're doing! She wouldn't listen to me as I spoke and kept interrupting me. She has no patience or compassion for her patients. I will never go here again!!!
April 28, 2025
I love Shannon, always remembers names of every patient, on top and on track. The dental assistant I worked with was so fun and down to earth. The people working here are caring and genuine. Dentist, straight to the point and her work is outstanding! Without a doubt the best dental experience I’ve ever had! Keep up the amazing work team! I know at times the job can be a little chaotic, but that’s because you’re doing something right.
You guys rock and make the dentist visit enjoyable. You’re by far the best dentist in Lake County! Thank you for kindness and candor.
February 23, 2025
Initial visit was great. Came for a whole in a crown. Three months later and two follow-ups by myself and the crown had not been submitted. Called by them to confirm insurance information and employee was rude to my wife when she asked about the pre-authorization. Left a message for the office manager to call me.
Day eight since the request and I’ll attempt to reach him again. Crown was supposed to be the top priority but they decided to do fillings. Left sitting in the back room for 45-minutes as Dentist was not aware I was waiting.
June 16, 2025
I went here a few years ago, and the filling that doctor Chane did finally gave out about 6 mos ago. . I would like to touch base on the ptsd that this place gave me that has made it hard for me since then to make another dental appt . I think others who suffer from anxiety should NEVER CONSIDER THIS PLACE. My initial wait time was very long . I think I sat in the lobby for at least an hour . . wasn’t nobody but two other people in the lobby with me . I never complained, stuck to my appt per usual. .
I was a new patient so I came in 15 min early for paperwork. Dentists have always given me anxiety so when I made the appt I stressed it to them that I have very bad dental anxiety. The first thing I noticed when I came in was that they had a contractor in the office remodeling or updating stuff ……. When I got back to the dentist she went over my X-rays looked in my mouth and told me I would need 3 root canals and 13 fillings lol (it was a while since I was seen but I didn’t feel as if that was accurate) . . when she was working in my mouth to do a “small filling” she was very rude . Condescending in her tone and basically gave me an issue bc I was nervous and made noises when I felt pressure. She even stopped and huffed and puffed and made comments about me being numb and that “it should not hurt” but it wasn’t just the pressure, the environment, her demeanor and the noise all played a part in my anxiety, I was already terrified . Not to mention while she was in my mouth a contractor that was remodeling was also in the room! Huge HIPAA Violation! He was a Spanish guy and they were talking about prices for a project AS SHE WAS DRILLING IN MY MOUTH. I was so shaken up from the experience of the filling that I was almost passing out .
The girl who did my X-rays placed a cold rag on my head and gave me something around my neck that blew air, like a little fan . Months after the filling was extremely painful but I was too scared to go back . She was rough and unprofessional and definitely didn’t care about my anxiety. The filling did fall out but I refuse to ever go back to DR CHANE . I’ve never been to a more unprofessional place in my life . This place deserves -1 star and I should have reported her a long time ago for having a contractor in the exam room while she was doing dental work on me . I couldn’t even say anything bc my mouth was open and numb and she was drilling and talking to him at the same time. The xray tech girl was great. She really helped me feel better and was very kind .
May 10, 2025
9161 Mentor Ave 9163 & 9165, Mentor, OH 44060
Address
9161 Mentor Ave 9163 & 9165, Mentor, OH 44060
Phone
(440) 974-9530
Website
https://www.brightnow.com/dental-office/mentor-dentist/24240/?utm_source=generic&utm_medium=profiles&utm_campaign=local_profiles
Make an appointment now and experience the difference.
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