Broad Smile Dental Center

Mindi Ramsey

If you're only getting your teeth cleaned, this dental center is fine. You'll get in-and-out in an hour with cleaned teeth. Hygienists are very nice. If you are dealing with the scheduling staff, you might have a different experience. It feels like high-pressure sales when they persistently try to schedule check-ups even if you don't want them every six months (e. g. my husband.

) Billing can be a challenge if your address is changing. I have always paid my dental bills on time for the past few years, but when I notified them my address was changing, they told me I was required to pay my entire dental bill upfront. I have had two dental fillings replaced, which have both been negative experiences for me. One composite filling was replaced with an alloy filling that the dentist pressured me into, and I have had sensitivity issues ever since and weaker teeth. The other composite filling was replaced and less than 48 hours later, my tooth fractured. I was NOT informed about the risks or how large the filling was. I felt like the filling itself was rushed and that a poor job had been done.

I did not feel comfortable telling the dentist I thought it was his fault because what do I know about dentistry? He did not take any responsibility for the tooth damage - blamed it on my tooth. They gave me an immediate X-ray and told me I needed a crown. I decided to get the crown elsewhere, and they would not release the X-ray to the other dentist until our "outstanding balance" - that we always pay with the dental insurance reimbursement check - was "paid in full now. " I'm not sure what to think, except that this place does shoddy dental work and does not treat good-paying customers with respect.

April 12, 2019

Camo Chique

Awesome, been here several times and was so impressed with the dentist and staff. I have never had my teeth so clean! Always on time, friendly, clean office, cheerful artsy decor - each patient has an individual room unlike so many other dentists that are going to "cubical style" dental centers. You feel like family.

November 11, 2015

Timothy M. Halcomb

Really good clean office kind staff handles my needs professionaly and with care. Only 4 stars because there is no care for my braces. Although I get cleaned twice a year

April 26, 2024

roz smithe

I had some heath challenges and had to cancel a couple times due to other doctors appointments. The person that answered the phone when I attempted to reschedule was the rudest most insensitive person I have ever come across. When I rescheduled she act as though she didn’t want me at the office. My son had an appointment and they called the morning of his appointment and canceled due to some type of emergency the doctor had. He agreed to come at a later date in spite of the pain he is experiencing with his tooth. He happened to have a class this morning and needed to reschedule but once again the staff was extremely rude.

The dentist is really nice but he needs to check his staff on customer service. My family will never return to this place. Broad Smiles is not a good place to go. If I could give no stars.

August 29, 2022