Bull City Smiles

Patrick Marron

Excellent new patient visit! The front desk was extremely personable and effective. Janelle, my dental hygienist, was communicative, thorough yet gentle, and a really kind and engaging person. Dr Jorge was absolutely fantastic and easy to talk to. Highly recommend! I’m looking forward to going back!

March 4, 2025

Jane Doe

Bull City Smiles has been my preferred dental family since September 2022. In that time, I have experienced nothing short of exceptional customer service from its staff, and superior professional treatment from Dr. Bolton, her hygienists, and dental assistants. As recent as this month (March 2025) in fact, she resolved a dental challenge (in cooperation with Dr.

Debra Sacco of OMSA), well within a cutoff window for a medical procedure I am scheduled to undergo next month. Take it from a patient who knows how much she cares, if you are in search of a provider that places a positive dental outcome for you above all else, look no further than Bull City Smiles. cheryl s.

March 27, 2025

Kirkland Hendrickson

I’ve been a patient at Bull City Smiles since my husband and I moved here in 2021, and I’ve generally had great experiences. In fact, I can’t imagine switching away from Drs. Bolton and Jorge. On previous visits, I saw two different hygienists—both were excellent.

However, during my most recent appointment, I was treated by Amanda and will be requesting my usual hygienist going forward. Despite my diligent brushing and flossing routine, my teeth tend to collect a lot of tartar. Other hygienists at Bull City have used the ultrasonic scaler for most of the cleaning, finishing with the manual scaler. Amanda, on the other hand, used the manual scaler for almost the entire procedure and seemed unaware of the discomfort she was causing, especially when scraping under the gum line.

She chatted throughout the appointment, which is usually pleasant, but I would have appreciated a check-in about my comfort level. Now, 30 hours after my cleaning, I’m still so sore that I can only eat soft foods. This has been a frustrating experience.

July 3, 2025

Sierra W.

I will not return to Bull City Smiles after my next visit. I'm a first time client. This review is for two visits, a cleaning and a crown, post-root canal. I worked with Dr. Kaur David. My first visit was standard. Could have had a friendlier dental hygienist, but she was very thorough. Saw Dr. Kaur briefly, who recommended a root canal/crown "to save the tooth. " Got the procedure and returned promptly. My second visit for the crown began the same. New dental hygienist, who was very friendly and gave off warm energy. I felt at ease. However, I didn't enjoy working with Dr. David. I felt rushed, or talked over. i. e. I felt a seam gap during crown placement - her response was it was difficult as the cavity was so deep. This was the first I heard of such from her. Now here's why I won't be going back: At the end of the procedure, as she's leaving mentions I need to get work done aka cavities fixed. I'm alarmed - at my last visit no one mentioned this. She looks at my chart again and admits to her mistake. Again, I feel the same "rushed over" vibe. DH escorts me to the waiting room, after giving me pain killers. That's it.

No post-op care instructions, no what to expect with a crown, to do or not to do, no pamphlet - nada. Well, again I feel something off with my crown. It's a raw, rough texture, and I'm worried. At payment, I express concern to the receptionist. She replies it's inflammation as the"gums are going to be tender. " Since I already felt a seam gap at the crown placement, I'm not assuaged. She goes to ask the doctor in the back, who relies through her, it's just "tender" and "swollen. " I kept saying my gum isn't sore. The receptionist says she's not a doctor, which I totally understand. I just needed to know if my crown is about to fall out or if food is going to get into the area. We speak about 5 minutes. At no point does the doctor come out. I also have questions about a different future procedure that I needed clarification on, but again, I couldn't get a clear answer on that either, and I'm tired. Once in the car, I'm about to leave, but change my mind. I'd been googling "post-op crown care" and "what to do with a new crown" and just stop. I shouldn't be self-educating after a major procedure. I go back inside to speak with someone about my dissatisfaction with Dr. Kaur David /the second-half of my procedure, and miscommunication. With the same receptionist, I say my peace. Her response was "I'm sorry you feel this way, and that you perceived Dr. Kaur and your time here that way. I'm sure she didn't mean it. " Just wow. How insensitive. No accountability at all from the office. No empathy to my real concern about my tooth.

Another DH chimes in if I brush my teeth the feeling may go away. She also informs me how to not floss, and gives me a post-op crown form. At the front desk, after I choose to come back inside, I finally get some post-op info. I leave. An hour later, Dr. Kaur calls profusely apologizing for leaving while I still had questions. I'm irritated as my raw texture concern gets the same "it's tender gums" reply. I'm upset no one went over post-op care and I could have messed up the work unknowingly. She's shocked as the DH was supposed to do that, my case was difficult and long, and such. Quite frankly, that wasn't my problem as a client. It doesn't excuse oversight. Work can be done or it can't. I respect professional advice, pre-operation, not in an apology call. I would have gladly considered other options or offices. She did apologize for me "feeling bad. " The kicker is, at home, something actually fell off my tooth. The raw texture disappeared. A friend with a crown tells me it's leftover cement. (See photo) Their dentist scrapped theirs off - Something anyone could have checked before I left or warned me about, if someone listened to me. Would have spared me worry. Humans error, but ownership would have gone a long way. Responses to mistakes and interpersonal relations matter to me. The work done was quality. My overall client experience was not.

June 27, 2025