Burg Children's Dentistry & Orthodontics

Joshua Mindrum

First the good. Staff was professionally polite and civil during interactions. They were also good about not billing for things that weren't done including zero billing for a visit that my autistic child had a melt-down and nothing was able to be accomplished. Now the not so great. My child is fully diagnosed on the Autism spectrum and this dental group was recommended by one of her ABA therapists as being an acceptable option. When I scheduled the first appointment I was very clear up front about her Autism and the staff didn't express any concerns.

That first visit my daughter wasn't sure what to expect so the dentist managed to get a brief look at her teeth but wasn't able to get a cleaning done before she had enough. The second visit knowing what to expect my daughter had a total melt-down and wasn't able to have an examination or a cleaning. At that point I was told about a relaxant / calming child medication option that is cheaper then full sedation, which had not been mentioned as an option before during the first scheduling or encounter. This visit is also the one they no-charged due to not being able to do anything which was appreciated. Before the visit ended I had scheduled the next visit and signed the consent form allowing the medication use then left. My daughters mom ended up taking that day off to be present and able to help if needed for the third visit.

However, when we showed up for that visit we weren't on the schedule at all despite having the time and date on signed consent form and the dentist for the day wasn't certified for that medication so even if they could have made the time my daughter wouldn't tolerate a non-medicated attempt. This was doubling annoying for all of our time especially mom who had taken the time off from work to attend. Overall this place seems to be a very good option for neurotypical children but there are no accommodations for sensory sensitive or autistic kids either in design (privacy, soundproofing, or light controls) or having a packet of info that could include their options for neurodivergent solutions like knowing about the medication options or anything else up front.

January 11, 2025

Xiomara

I took my daughter to her 3 month cleaning as always. I went and everything was good with the dentist and the assistants are awesome they were very professional and kind. My daughter has some cavities and they made 2 appointments for me. The appointment was for the following day, this person called me and said, "I'm calling to confirm your appointment for today at 2:30 . " I said, "Excuse me, I have a question. Could I take my daughter to her 3 month cleaning as always. I went, everything was done right by the doctor and the assistants there, very professional and very kind.

My daughter has some cavities and they made 2 appointments for me. The next day after making the appointment, this person called me and said, "I'm calling to confirm your appointment now. " I asked her , "Excuse me, I have a question. Can you ask the dentist if he can do everything at once" She answered very aggressively and told me that if I cancel the appointment now, I'll charge you $35 to cancel. You have to cancel within 24 hours. The appointment was made a day before at 11:00 am. She called me at 8:30 am next day to confirm that I didn't meet the 24-hour deadline and she wanted to charge me cancellation fee.

She never answered my question if they could do both in one appointment. Honestly, she seemed very unprofessional, aggressive and she told me if I cancel the appointment now, I'll charge you $35 dollars . She never answered my question She has no communication skills and is very unprofessional. I also asked her if I can talk to a manager because I was disappointed with the customer service. I find out she is the manager, what terrible service!!

May 8, 2025

Mama valdez

I have to say from the moment we walked it was a very wonderful experience. First time here with my 17 year old. They are very kind, patience, and explained everything. My son liked how they would talk to him and explain what they were doing as they were doing it. The dentist came in and made time for us didn't rush to get to the next patient. I noticed he was like that with every patient he made time, answered all questions and wasn't rude or rushed.

This place makes u feel comfortable. As going to a dentist is hard on some people. Specially if u haven't been for a while. As I watched, I noticed they were so caring with no judgment to anyone. They made u feel like they truly cared. Thank you

May 30, 2025

Nicole Simmons

We went to a random dentist that was not a pediatrician dentist first and it was awful. They were not patient at all and made the kids more nervous. Then we went to Burg Children's Dentistry, and it was a totally different experience. Dr Boren is so great! He is patient, but also efficient. He talks to the kids and makes them feel comfortable but also knows how to get things done quickly, as we all know most kids don't last too long sitting still.

The office has always been helpful, kind and also help to make the kids feel comfortable. I hope I don't have to go anywhere else. Highly recommend.

June 4, 2025