Burg Children's Dentistry & Orthodontics

Mari A

I took my daughters in for their 3 month cleaning and check up on 4/3/25, everything was going well. The dentist came in and said my oldest daughter had to get some cavities filled, so the dental assistant asked if I wanted to do one quick filling and I said yes that was ok and to do the rest another day( which she didn’t even schedule us for her cavity filling appointment). The dental assistant was gathering her things to do the filling and then started to work on my daughters molar, she started to cure the molar and her light was out of battery, so she had to remove all the material that was on the molar and got up to get a another curing light. While she was doing that my daughter called me over and said her tooth was hurting and so I look and her tooth was bleeding (a loose front tooth) and of course her being little (7 years old)she got scared. As soon as the dental assistant came back with her curing light she said “what happened” I told her “her tooth is bleeding” and as I’m looking for tissues and a cup for water, she walks out of the cubicle and I peek out to see where she was, I see her standing behind the front desk. Little after comes back and I’m telling her what had happened and started arguing with me about it and mentioned that she went over to tell her manager(as I saw her just standing behind the front desk), which her manager didn’t come talk to me at all so that was a lie.

She stated she was trying her best to not touch it but she did, but once I told her that she didn’t ask if we needed help or needed anything such as water or tissues, she said “ I saw that you had everything under control so I didn’t need to ask”. She didn’t even apologize to my daughter that she had accidentally put pressure on her tooth. She still has the audacity as well as being petty, asks while still arguing with me if I need any help after I had already looked for a cup for water and tissues for my daughter. She didn’t have anything on hand on her side of the cubicle, I had to get it from the cubicle next to hers. Completely no customer service involved as well as any manners. Clearly she doesn’t care about her job or kids at all, why even bother working with kids in my opinion.

Her name is ANALIE worst dental assistant I have come across. I told all of this to the girl at the front desk that checks patients out and she said she was going to talk to her manager which I don’t know if she did. All of this made me really upset and I wouldn’t want any other parent to experience this with their children.

April 9, 2025

Sylvia Davis

Absolutely satisfied! And looking forward to future visits. All staff were friendly and easy going! My little boy was also very satisfied and feels safe under her care, that is what is important. Thank you Burgs!

February 25, 2025

Jeimy Palomares

Love taking my kiddo here. The staff is so friendly and amazing, my kiddo is a bit special when it comes to staying still or putting foreign objects around him and they are so patient with him and try to accommodate to his needs. So happy he gets to have a good experience with people who love their jobs and care.

January 28, 2025

Lilly Peterson

My daughter had a difficult morning so I was nervous to bring her in, but with how patient & helpful Analie & Jazmine were it made everything run smoothly. The wonderful front office was able to move my appointment to an earlier time to accommodate my schedule & I overall feel very taken care of here & satisfied with their services.

I’ll be back every 6 months. Glad I found a place where I trust the staff with my children’s dental needs!

May 9, 2024