Clear Lakes Dental - East St Paul

Jeanna Pappas

Great dentist with rigid and unusual appointment policies that I’ve never encountered elsewhere. They book a month out, but your appointment gets automatically cancelled if you don’t confirm within 24 hours of receiving their 1 reminder text. I knew this but I can’t be glued to my phone and it finally got me. I need to be seen and can’t keep up with this, so I’m going somewhere else.

Again, these are great providers, but the patient has extra responsibility regarding appointments. It’ll cost you if any type of circumstance comes up. Those who are super attentive to their inbox and have a flexible schedule will have a great experience.

April 7, 2025

Jessica Anon

Was seen here last year for a chip in my tooth and only now am I getting around to reviewing this office as I've switched dental offices and had a FAR better experience at my new dentist over this one. Was told the tooth that had a chip needed to be extracted and scheduled an appointment for a few weeks out to have the procedure done. Went in for the procedure, which I was told should be a simple extension and I'll be in and out. The dentist preforming the extraction must have been new or in some sort of training. He was very kind to me, but could not get the root of my tooth out. I was in that chair for nearly an hour while he picked at the same spot trying to work the root out.

After far too long he finally admitted he couldn't get it done and called a second dentist in to finish the job. The second dentist got the tooth out within minutes! Meaning I did not need to be put through all the extra time, pain, and discomfort I was put through. The dentist admitted that this turned into more of an oral surgery, and that they likely should have put my under for the procedure. They also prescribed me real pain meds and said I'd need to take the next day off work. All things that were not discussed during pre-op appointment. They also were suppose to supply me with a false tooth, which they took X-rays and mold for, but when they tried to fit it, the dentist admitted the mold was made poorly and doesn't fit.

That they would have to have it remade. I did not return to pick it up as the entire situation was extremely unpleasant and I truthfully have trauma from the experience. My mother came with me for the appointment and also agreed she should have stopped them and asked for a better solution midway through the extraction. It took nearly 3 months for me to feel somewhat normal again after this procedure. Very displeased.

June 13, 2025

Rose XoXo

Went there yesterday, service was great from the moment I walked in, to the moment I left. I was greeted with respect and my questions were all answered. I arrived earlier since the text I received said to arrive 15 minutes, which is normal. All places ask that you arrive 15 minutes before your appointment. I got called in earlier which was nice. They were awesome, the dentist was great.

She was sensitive with my aching tooth and answered all my questions. This is my new place. I have another appointment today, so I will update my review if needed. Update, I had a different dentist today and he was great too. This is a great place to go to.

May 16, 2025

Sam

Staff, service, and kindness is 10/10. Everyone here makes going to the dentist an enjoyable, respectful, and good feeling. Have felt cared for and welcomed every single visit, not to mention my dental hygiene and fears about my teeth have been helped beyond expectation. Thank you for all your hard work and patience. Gratitude for these folks and the job they do!! Every single time.

May 13, 2025