Coast Dental

Sally Diki Luma

Customers sometimes find it uncomfortable to switch because of uncertainty. It was a bit difficult to locate the place, but I finally did. Though it caused me to arrive some few minutes after my appointment time, I was warmly welcomed. The doctor and his whole Team were awesome. I appreciate them all. Their empathy is commendable. Keep it up!

April 1, 2025

Yatzari Bartolón

The staff were super friendly and professional. I felt bad because I Had to bring my baby with me and she was very fussy but the staff were super friendly with us and tried to calm her down and distract her. I know it was not their responsibility to do so but they were very patient with my situation and never made me feel uncomfortable. Overall, I had a great experience here.

. . . will not be taking my baby to any of my future appointments lol

May 29, 2025

Christopher Johnson

Coast Dental is deserving of my 1-star review considering your business couldn’t even successfully schedule an online appt that registers in your system. Your website should simply refer people to schedule by office receptionist if that’s all you can deliver right now. Not carelessly have people schedule, wait, and then be forced to wait longer after carving out precious time simply because you utilize a terrible system. I hate that there might be great doctors here, and yet the trust factor of good business practices has already been greatly damaged before I could even meet one. My issue and suggestion towards a solution is that you should showcase accurate store hours on your Google page and attached website. As well as utilizing a website and 3rd party service that’s actually connected to your office system and reflects available appts! It is ridiculous in 2024-2025 to not have a working website & scheduling service that actually syncs with what you’re accessing and referencing. (More details about initial scheduling) I made an appointment using the Coast Dental website attached to this Google page for an EMERGENCY EXAM @10:30am 1/3/25.

I scheduled the appointment, as well as another New Patient/Cleaning appt for 1/6/25, both on 12/27/24. I then called on 12/28 to confirm that my scheduling was ok given I was doing the new patient exam second and I wasn’t quite sure what the emergency exam would entail. I received confirmation of my appts, that the order would not be an issue, and that the emergency exam would address my problem. (More details about showing up in person) To show up early/on time for an appt only to be met with a locked door and someone at the reception desk not even standing up but instead just gesturing for me to leave. . was shocking. Instead of just leaving, I called the office to figure out the issue and was told the office is closed and that there is no record of either of my appts.

The next available date would be Jan 8th. I was extremely eager to address my issues hence the emergency exam and now I’m looking at almost another week before I can address my discomfort. Just a real gut punch kind of experience although the team member was not rude. I was told that there’s issues with scheduling from their 3rd party partners and there have been multiple people coming just to be sent away. The 3rd party is their own website because that’s where I scheduled my appts. I was told I must’ve talked to their 3rd party call center despite having called the exact same number & ext (which is listed in the emails I received and on their front door) to contact the woman I was speaking to.

January 4, 2025

Megan Nihan

The dentist has always been a sensitive task for me. I have very sensitive teeth, am privy to pain, and have a history of very aggressive/uncomfortable dental experiences. I hadn’t been able to go to the dentist in many years so I was terrified to go back. I couldn’t have been more pleased/relieved with my experience at coast dental.

Every single staff member that I interacted with was a delight. Everyone was so kind, competent, and understanding. I made clear how nervous and prone to pain I was and they made me feel heard and I could tell they went out of their way to ensure I was comfortable throughout the deep cleaning and filling I had done. The tech that did my cleaning (Sana) noticed I had flowers on my purse so she pulled up YouTube videos of gardens and as performed my cleaning, repeatedly checked in and said to me “Are you watching the flowers?… Look at how beautiful they are…” in order to keep my attention off the pain.

Throughout both of these appointments, all the staff members went out of their way to check in on me, my pain level, my comfort level, etc. I couldn’t recommend this dentist office more!!!!

June 10, 2025