Crownsville Dental & Wellness Solutions

Faith Stellwagon

Staff is always timely and kind. I switched here a few years ago and have been very happy with my choice since then! Better than your average dentist that’s for sure!

April 23, 2025

Tiffany Butcher

First time client and was thrilled with my experience! Clean environment, cool technology, and the staff from start to end were so nice. Dentist explained everything so well. I will be back!

June 17, 2025

Roxana Billings

I had a great experience with a cleaning and X-rays. My husband found this dentist on Google, it’s right around the corner from home our new home and it was really nice. Walking in the facility is clean, well managed, and the front desk receptionist was so knowledgeable and friendly.

We both enjoyed services and I will be back for a new round of Invisalign. I went in right before Halloween and they decorated so cute and used Invisaligns as part of decor. Really crafty!

November 16, 2024

Christina Reeder

We had high hopes for this dental practice, especially since we had almost a six month. Wait to get in, but our experience was frustrating and disappointing. I scheduled back-to-back appointments for my husband and I, fully transparent about the fact that we would have our toddler with us. Was told that would not be an issue! My appointment was for 8 o’clock and my husband's appointment was set for 8:30. They came out to get him at 9. When my husband expressed concern about bringing our toddler back, without my appointment being done, he was told it would be fine. However, still feeling uncomfortable, he chose to reschedule—and was initially told that was acceptable. When I came out my appointment at 9:15, and didn’t see my husband in the waiting room I inquired where he was? The receptionist told me that he had left because he did not want to bring the toddler back with him and that he can reschedule. When I inquired about whether or not he could pop back up now, since it was only 915, I was told no that his appointment was slated to end at 9:30 (even though he had just left the waiting area less than 15 minutes previously).

The receptionist offered an appointment for Tuesday, and I said I could not accept it without conferring with him. When I got to the car and he said it would be OK, I called up to the desk and set the appointment. No issues. What we didn’t expect was to have the new appointment canceled minutes after via text with the explanation that "Dr. Eric was unhappy that we lost an hour appointment on our schedule this morning" and that they needed to accommodate other patients on their waiting list instead. I did call and speak with the office manager, who basically informed me that I did not schedule back to back appointments instead, I scheduled staggered appointments which is different. She told me that Dr. Eric heard my husband say he was going to reschedule and heard the whole conversation and it was his call to make. As I explained to the office manager, when I spoke to the doctor at the end of my appointment, he made no mention he wasn’t going to see my husband.

I know it’s a moot point because we won’t be continuing with them anyway due to moving, but still—their response felt unnecessarily punitive. While we understand the importance of keeping a full schedule, patient comfort and flexibility should also be prioritized. Had we been informed upfront that rescheduling could result in cancellation, we would have made a more informed decision. Instead, we were left feeling dismissed rather than valued as patients. Professionalism and understanding go a long way in healthcare. Sadly, this experience left us questioning whether patient care is truly the priority here.

May 21, 2025