Dental Pointe

Anna D

This afternoon, I attended a new patient dental appointment scheduled for a routine cleaning. Despite confirming this was the sole purpose of my visit, the two-hour appointment consisted primarily of X-rays(with my consent), a diagnosis of multiple cavities (contrary to previous reports), and the presentation of treatment plans. Even after reminding the staff I was there for a standard cleaning, the actual cleaning lasted less than ten minutes and felt ineffective compared to my regular brushing routine. The billing included a charge for "scaling in the presence of generalized gingival inflammation," which research indicates is a procedure typically requiring one to two hours and aligns with a deep cleaning.

Fortunately, my insurance covered the charges. However, I was deeply disappointed and disheartened by this experience. I do NOT recommend this place.

May 17, 2025

Porsha Williams

My experience at this dental office was truly life-changing! Fatima at the front desk was incredibly friendly and helpful, making the check-in process seamless. Dr. Ali performed a deep cleaning that not only enhanced my smile but also boosted my confidence and improved my social life.

His assistant, Mayro, was very informative, providing valuable tips on how to improve my oral hygiene routine. If you’re looking for top-notch dental care, look no further!

March 17, 2025

Leslie Olayo

Primary Dental in Hanover Park, IL, offers a welcoming and professional environment for all your dental needs. The staff is friendly and efficient, making you feel comfortable from the moment you walk in.

Whether it's a routine cleaning or more complex procedures, Primary Dental ensures a positive experience with excellent results. Highly recommended for anyone seeking quality dental care in the Hanover Park area!

May 17, 2025

Petru David

I went there because my relatives came here time by time. Unfortunately, my experience was not that good. It is not only unprofessional and offensive, and I don't know how else to call when the care team talks about you like you are not even present. They discussed some very bad side efects after taking the medicine I was about to take while I was just right there, ignoring me and making me so scare that I was about to change my mind on doing that.

Set me with an estimate that they asked me to sign without explaining too much and agreeing to have an expensive treatment that is not necessarily right now, but it is more just a recommendation on which other dentist are not agree. In the end, they send information to my medical office without my consent. After 2-3 weeks, I received an additional bill that, when I called the clinic, it found to be just a mistake. It is interesting if other clients pay this mistaken bills without digging into them.

My experience was not good at all. Hope they are not treating everyone like that.

April 16, 2025