Dental Suite

christine johnson

I attempted to establish care at this dental clinic several years ago. I was unable to obtain an appointment when I first attempted to establish care due to an issue with insurance. I did not receive any communication from this dental office for over two years. I recently received a text message from this dental office stating that I was overdue for a dental exam. I thought it was peculiar to receive communication from this dental office as I had never had an appointment with this dental provider. The text message was sent to me on December 12th 2024. The text message stated that I was due for a routine dental visit on November 11th of 2024. On December 7th the ceo of united healthcare was murdered which spurred investigations concerning the treatment and care of medicaid recipients. I was unable to initially obtain an appointment at this dental office due to issues with medicaid. I had tricare and private insurance before I had medicaid. My experiences with medicaid have shown me that medicaid recipients are often mistreated and often do not receive quality of care. I went to my first appointment at this dental clinic this morning. The receptionist was friendly but they were unprofessional as they continued to engage with another member of staff in a personal conversation concerning christmas gifts throughout the check in process.

There is a posted sign at check in stating that patients will be responsible for credit card transaction fees. This is the only medical office that I have been to that requires the patient to be responsible for the medical offices credit card transaction fees. There are signs posted that state patients should not have anyone accompany them in the waiting room as well as in the exam rooms due to limited space. The space is very confining and the privacy of your personal medical information can be an issue due to close proximity to other patients. The patient that was being seen before me was in close proximity to me. I heard the conversations that Fonda Strickland had with her other patient. The conversations were not professional. She spoke to her patient disrespectfully. She was condescending and attempted to demean her patient. When I was seen by Fonda Strickland she performed the quickest dental examination I have ever had. She then implied that my dental issues were due to the intake of sugary beverages. I informed her my dental issues were due to a medical disorder. Fonda Strickland did not ask me any questions pertaining to my medical disorder before she expressed that I would not be receiving preventive care.

She did not explain why I would not be receiving preventive care. Fonda Strickland spoke to me in a condescending manner. She did not take time to ask questions pertaining to my care and did not take the time needed to properly access my medical needs. She did not include me in the construction of my care plan. I would not suggest attempting to receive dental services from this provider. Fonda Stricklands unprofessional conduct prohibits patients from receiving proper dental care. I would like to express that the photos that are displayed for this clinic are not pictures of the dental suites clinic in Winston-Salem. If you have experienced mistreatment as a medicaid recipient you can make a report with the medicaid tip line 877-362-8471. You can also contact the office of inspector general hotline 800-447-8477 as well as the North Carolina medical board 800-253-9653. You can also contact the North Carolina state board of dental examiners. Update: When examining my receipt from this dental clinic I noticed that the receptionist forged my signature on the credit card transaction by signing with a straight line. It is illegal to falsify someone's signature on a credit card transaction.

January 20, 2025

Girl Bye

The one star this office receives is because I HAVE TO GIVE A STAR FOR THIS WEIRD FACILITY. When people establish care YOU DO NOT TREAT THEM UNFAIRLY BASED OFF INSURANCE . This facility should be HONORED anyone would schedule with these poor reviews . Medicaid should NOT I trust this facility to examine their clients. If patients could PAY OUT OF POCKET at the drop of a dime they would not need Medicaid.

Treat people like HUMANS and stop seeking a CHECK. We know you have bills to pay… but you shouldn’t act like you solely do your job just to get paid. Do NOT schedule an appointment with this facility over the phone because if you communicate your needs over the phone and come with your x-rays in hand with COVERAGE and approval of service they will still hound you for money and push you away when you are blind sided by their professionalism.

February 14, 2025

Shirleyanne Gant

I'm a New Patient. Really like what I see so far.. The office is well kept. The staff is very professional.and friendly and kind, knowledgeable. It was very welcoming 😊.. I'm looking forward to a new smile and no pain 😁.Thank you for your service and afford to do What you do for others. Will see you soon! ❤️ SAG.

March 14, 2025

Ketica

Do not come here the facility smells soon as you walk in. I’ve also had an appointment scheduled I get there the reception says I don’t see you on the schedule we’ve canceled your appointment I called you this morning to confirm. I asked her why didn’t she leave a voicemail? She’s says well the system automatically cancels which doesn’t make sense.

That’s not telling me why you DID NOT leave a voicemail . I see why they have a low star rating making me waste time and gas.

March 28, 2025