DentalWorks

Darcie Sutton

My family dentist retired and I have been on the search for a new one. I was happy because this practice had availability within a few weeks of scheduling . I get to the appointment and was taken back on time. The hygienist was extremely nice. I had x-rays which took about 45 minutes. Said they do 18 different views. (Was never notified of an extra charge) .

She told me MULTIPLE times she saw nothing of concern and that the X rays looked great! After the X Rays , I go back to the dental chair to get a teeth cleaning . Well, so I thought. Even though I was told multiple times when I scheduled that I was getting a cleaning , I was apparently scheduled as a check up . . . which doesn't include a cleaning?! Which was my whole point in going !! Then after having no pain or any issues with my teeth was told I need a crown and four cavities filled. Also ,after being told my X rays looked great with no concerns!! Wouldn't I feel this and some amount of discomfort if I had 5 seperate issues in my mouth? I was there almost 2 hours!! They wanted to schedule cleaning and then the fillings and crown.

Told them NO THANK YOU. I want a second opinion. THEN the front desk proceeds to tell me that I won't be charged the extra $40 for the special X ray since I was so unhappy with my experience! Which i never consented to extra or special x rays. I work in a doctors office and know that it is not a correct practice to perform something that will incur out of pocket charges without telling the patient. So here I am with 2 hours wasted and teeth that still need cleaned ! If you are a sucker for blowing money on dental issues that may or may not be real go here. After talking to a friend after my appointment, said she went here a few years ago and was told she had 5 cavities and then got a 2nd opinion and didn't! I wouldn't even give one star if I was able. The hygienist was so friendly she was the only positive from the whole experience! And forget calling ! They use a call center which is infuriating and impossible to deal with!!

April 12, 2025

brandy lawrence

I have been trying to schedule for 2 days. What a nightmare trying to deal with the service that answers the phone. I just want to speak with someone in the office who can tell me for sure they do not take my insurance! They are on my list, but when I call I can barely understand what they are saying. .

ugh. . This does not pertain to the actual practice, but they should consider making so that you can speak with someone there.

June 6, 2025

Jamaal White

So far so good I came and in to office and Emma's each staff member came into office the greeted me, the deep cleaning was affordable only 32 with insurance. During my exam the explanation of everything was clear and detailed. And they scheduled my root connel within the next week. Staff very personable and professional. Awesome experience 😁

May 29, 2025

michael michalski

My wife was having pain from her one tooth, and I called Dental Works to make an appointment for her. Since she wasn't a current patient, we thought there might be a problem getting an appointment. We were surprised that we could get one within two days. The staff and Dr. Loedding were great. We plan to have all of our future dental work done there.

June 7, 2025