Patient Reviews
Jill
Very disappointed. Originally I had taken quite a liking to Alpine Dental, but after this past Friday, I will never go back. I had my appointment booked for quite some time and I arrived a few minutes early. I noticed the waiting room was rather full and nobody going in or out. All the while, the woman at the front desk had yet to communicate with any of us that there was going to be a wait. After about 25 minutes of sitting there (others had arrived after and were standing), I approached the front desk and inquired about my appointment time.
With little to say in their defense, one of the dentists looked at me and said they were over-booked, asked if I wished to still be seen and when I said I couldn't wait any longer he responded with a harsh, "Well. . . Bye!" Extremely unprofessional.
January 4, 2012
Valentina M
The receptionist Nicole has absolutely no idea what she is doing. The office is extremely hesitant to accept responsibility for their mistakes. The information they provide is inaccurate and deliberately misleading. Nicole is extremely argumentative, rude, bullish, and unprofessional. Unfortunately if Dr.
Nathan Peters is a good dentist, I would not know because Nicole is handling the billing side of this business and doing a terrible job at representing Dr. Nathan. The proper question to ask regarding coverage by dental insurances are not just whether a particular treatment is covered under a basic or comprehensive plan but very importantly in addition if there are any benefits or amounts left in the insurance maximum to cover a treatment. I was initially told that my deep cleaning would be completely covered despite providing information regarding treatments I received and already completed for the year. I was placed under the impression that the office had contacted my dental insurance as I had asked and properly inquired about my coverage.
Instead they did not do a proper job at all in handling my case and in the end, called me a few weeks after the treatment was completed to tell me I owe them several hundred dollars. I had to pay a high price for a treatment out of pocket despite having insurance for a treatment that would have otherwise been covered at full the following year when my insurance maximum would be renewed.
December 1, 2016
Kaivon Hakimi
I needed an emergency root canal and Dr. Peters made time to see me the same day despite being fully booked. His staff was extremely courteous and I was seen in less than 10 minutes. I don't normally write reviews, but I was so impressed that I felt obligated to do so. Dr.
Peters conducted the procedure smoothly and was very attentive and understanding of all my post op questions/concerns. I highly recommend Dr. Peters to anyone and I will surely be returning for my next dental exam.
September 20, 2018
Brandon Thompson
I have been a client at Alpine For 2 years now and I couldn't be happier with the overall experience. Dr. Peters does very well with helping me maintain a healthy smile. Dr.
Collins is has also assisted with some of my oral operations! I have always Been the type of person to avoid going to the dentist, but now I can say that I had an implant done in my mouth and my insurance paid for it!!!!! The staff is very polite and pleasant, which helps create a comfortable atmosphere as coming to the dentist can be a daunting task. Other than the traffic I sometimes run into on piedmont rd, I can't think of any reason I would not recommend this staff to my immediate family and friends. Keep up the good work Alpine! You rock !!!
July 27, 2018
