Dove Dental Specialists

Don Woods

I had a crown fall off and it had to be replaced. The team at Dove Dental got me in quickly for a temporary crown and a short-time later in for a new crown. As a Senior, I appreciated the patience and extra care they extended to me. I am very happy with my new crown and the very positive experience I had at Dove Dental.

April 6, 2023

P G

The office staff is friendly and Dr. Matthew has acceptable bedside manner. The main issue is that they do not bill correctly. My family has had multiple issues with being billed for services we did not receive. They billed for x-rays when none were performed and now going to a new dentist, our insurance is denying payment because the images were already taken.

They also continue to insist that a social security number is required for insurance payment when our insurance company confirms this is not true - our new dentist had no issues with finding coverage without it. I understand insurance reimbursement amounts are not great, however, this is just wrong. Choose a different dentist for care. My family did.

November 1, 2023

BERTHA MITCHELL

I was seen by this dentist for the pulling of upper's in May 2024, and this dentist broke my gum bone without even mentioning it was broken, when my teeth was pulled. As I arrived back to the office in late May, I was informed after receiving partials that was made too big, and had sores in my gums, and I could not properly chew. Then, I was informed a bone in my gums was broken by her assistance after calling the office because of problems with my new dentures. I was offered to get a refund on the dentures but this is my 2nd round of a bad dentist that have caused me more problems than it is worth. As I mentioned to her assistance, "That all I wanted and expecting was good service and a job well done. " I even requested my old X Rays this day and was refused them by the Dr, who only talked about my return visit in Dec 2024 for my permanent partials. The Dr was in the office, approached me at the last minute upon leaving, and never once explained that a bone was broken during her procedure or during my last visit with her assistance. I called to schedule an X Ray to determine how much damage her procedure caused me. I also reported the situation to the insurance company, but now I am in retirement. I am expecting a discount on the X Ray at least but I have not heard anything yet.

I didn't find the receptionist as friendly as most people have posted. She always wanted to scheduled me on the 13th of the month, I have noticed. I also noticed that candles were constantly burning in the office and wondered why? I did had my doubts at the beginning of the office visit, but I hoped it was a fragment of my imagination since I have had bad experiences in the past & I also had dentist fears in which I had listed in my dental paperwork. This experience has not helped at all going forward in seeing other dentists. On August 14, I saw the Dr. again to have a X Ray done. I received a call on 8/13/24 to bring someone into the office with me. I told the receptionist, there was no one, and I may find someone along the way. I was even willing to pay a homeless person in the area, but found none decent in appearance. When I went into the office early morning, 1st I was given the "evil eye" from the receptionist.

I thought to myself, "What have I done to her"? Then again by the other staff, but it wasn't as powerful. The Dr. requested that I remove my negative post, but it was truthful & I expressed what was told to me by her assistant. Then, she stated that I had misunderstood what the assistant stated. How can one misinderstand that a bone was broken, and it will take longer to heal? May 2024, I just graduated from school in "Business Management/Cyber Security. I also was an "A" student. I did not misunderstood the conversation, and the assistant never said a word about our conversation, while there in the room that day. I did not speak any lies.

August 19, 2024

Leigh Burson

Scheduled appt - requested xrays from previous dentist as they were no longer on Ins. Emailed those and called back to confirm time as I never got an email, or text as a reminder. They sent email with no time listed on it. I was told 12:30. Arrived 30 mins early and filled out online paperwork.

Walked in at 12:20 and was told my appt was at 12:00 and there is a 10 min grace period. Called back 3 times and sent request for call back once. I have heard nothing.

April 10, 2025