Dowell Family Dentistry

Angela Kilburn

I have been going to Dowell and Dowell for more than 10 years. They have always been so kind and accommodating. I even got my husband to switch over. However, since they moved to their new facility I have had some difficulties. Last time I was there having my teeth cleaned I needed to have a small cavity filled.

However, it was late in the afternoon and they did not have time to do it. That was understandable. I live about 15 miles away and my work schedule is similar to their hours, so it is hard for me to take off to come in. Dr. Dowell said it would not be a problem to wait until my next cleaning in 6 months to have it done then.

So I scheduled my appointment for 6 months out. There ended up being a conflict with my husbands Christmas party on the date I scheduled, but when I called to reschedule they REFUSED to schedule me for a cleaning and a cavity fill on the same day, no matter how long in the future it was. It is apparently against their policy?! I don’t understand why, maybe it’s because they will get more money from my insurance from two visits? Well my schedule is too busy to come to two appointments within a few weeks, so unfortunately I’ll be finding a dentist who can schedule a cleaning and a cavity fill on the same day. I’m very disappointed in their new policy and lack of customer service today.

December 7, 2023

Burchell Bowling

Called for an appointment and they were happy to until i mentioned i needed some teeth extracted and wanted implants/ false teeth were a possibility. Then they weren't accepting new patients just for that. I guess it’s all about money. Edit: After they replied it should be know : I was never told that on the phone.

Just that they aren’t accepting new patients for dentures. If thats the case then they need to educate their staff on how to explain that on the phone.

September 24, 2024

Rachel M

I have been a patient nearly 20 years & this is the ONLY dental office I will ever use as long as they're in business! I searched for the perfect dentist for several years before finding this place & they are the BEST! They are always upfront regarding options & price. Pair that with EXCELLENT care & staff, this is THE place for all if my family's dental needs!

October 1, 2024

Tammy

I broke a tooth off below the gum line biting into a cookie! After not having a good experience at my dentist I've went to for 35+ years the last few times I went, (once I caught him nodding off, once he dropped something and was afraid he dropped it down my throat) I knew it was time to change dentists. My daughter and mother in law both recommended the Dowell Family dentistry very highly, so I gave them a call.

They got me in the same day for a NEW Patient and Chip got that broken tooth out in no time! Excellent and calming experience. The staff is so friendly too! THANK YOU ALL! You'll be seeing a lot of me!

December 31, 2024