East Carolina University School of Dental Medicine - Lillington, NC

Justin Ryder

They canceled on my 3rd appointment after pulling my teeth and doing x-rays on 2nd appointment. Was supposed to get me in for a cleaning so they could work on getting me a partial and getting my teeth fixed but canceled and now can’t see me for 2 months to get a Cleaning?!! Dentist promised me they would work fast because he understood. I have teeth missing this is so unacceptable.

They have put me in a really bad spot and have added more stress to an already stressful situation.

December 19, 2024

Nina Hinton

I would not recommend ECUS dental. My 1st appointment I thought was a wonderful experience. My 2nd appointment was a disaster. I arrived 15 mins before my appointment as policy stated. Cool, I understand sometimes provider run late. Fine! But how late? I was sitting an extra 30 mins. The front receptionist did not communicate at all what was going on. Dr would come from the back to call other patients that was only sitting for 2-5 mins max. I’m ask the receptionist what is going on? She then responded my dr is running a little behind. Cool still waiting. 3 more patients check in, and we’re seen less than 2 mins….

Remind you I’m still sitting. Ok so I’m speaking out… hey did you guys forget about me?…. Receptionist response…. “The dr is still working on another patients”. My response, can I not see another available Dr?? . Nooo that was a problem. I get call to the back and I’m explaining what’s going on. Ms Linda Mclaurin “business manager” decides to come out of her office and start saying “she can tell I’m frustrated, and I need to calm down…. . than stated I’m not fit to be a patient here because I have questions and concerns. Than McLaurin say she read notes from my 1st appointment how they couldn’t please me, and stated I was being “difficult” all because I had questions on what was getting done, what will the codes be….

etc… So I can have a better understanding towards my insurance. So I stated to Ms Linda I didn’t know it was against the law to ask question that I had some concerns about. Ms Linda McLaurin decides I’m not a good fit of a patient there. Not only did she miss judge me. She assume way different of me before she even knew who I was. I feel as if they are here to help with payments arrangements, but do not care how the patients feel. but why treat me differently because I decided not to get any work done my 1st appointment?. I was the problem. Never and I mean never should someone make you feel as if you shouldn’t ask appropriate question especially if the money is coming out of your pockets.

February 26, 2025

Rosita Jackson

I've been going here for over 10 years even though it's 30 minutes from my house .. they are awesome with my children. And have been keeping them Cavity free. Staff is SUPER friendly. Love love love them.

March 15, 2025

Nancy Roten

Best treatment I’ve ever had as a new patient! All the latest equipment, friendly students and attending staff. My dentist really took her time and gave me personal attention.

June 12, 2025