Emergency Dental Care USA

Nicole Freeman

Edited February 20, 2025 I received a bill. in the mail for almost $800. This was surprising because I was told they ran both of my insurances and I owed $27 for the visit when I got a filling. The staff told me they also provide routine care so I scheduled my annual exam. When I went for my annual exam and cleaning I was told I needed a deep cleaning due to my diabetes. Staff told me that after both insurances I had to pay a little over $100 for the deep cleaning. I paid both fees on the days I received services so to receive a bill for almost $800 was shocking. I called the clinic today to inquire about the bill and was told someone from their billing department would call me because the person I spoke with said they're only allowed to schedule appointments.

She also said that since I didn't specifically ask about them being a Delta Premiere provider that they did not tell me about how that could impact my coverage. She also said they don't tell patients that unless they ask specifically. I was never told at anytime they're a Delta Premiere provider; not even when I asked very specifically about insurance and my coverage with 2 Delta dental plans. I received a call from a man in the billing department this evening. He was extremely rude and literally yelled at me and was super condescending. He talked over me and didn't listen when I tried to explain that he was incorrect when he assumed I used my dental benefits somewhere else. He continued to talk over me and yell at me. This is the worst "customer service" I have ever experienced! He was yelling so loudly that a family member in the next room of my home could hear him yelling and being rude.

If I could give this place zero stars I would. This seems like very deceitful and unethical billing practices and I will be reaching out to the Better Business Bureau to share my experience with them. One of my fillings fell out and I couldn't get in with my regular dentist. I wasn't having pain so I let it go longer than I should have. A piece of that tooth broke off yesterday and thankfully I was able to get a same day appointment here. I was relieved that they accept insurance and did my filling while I was there (instead of making me schedule another appointment to have it done). I highly recommend this clinic and their emergency services!

February 21, 2025

erik johnson

Dr. Battikhi was a great help and very understanding of my pain. Update. I had to go back to get my tooth removed and I was nervous. I was so relaxed and happy with the treatment I got, they were so supportive and kept me calm through the entire ordeal. Thank you so much!

February 28, 2025

Remigius Peepers

Amazing place, I legitimately had a wonderful time. Never had a tooth extaction before, but I needed two infected wisdom teeth out asap. Made an appointment and went in the next day. It went very fast, I didn't feel a thing. Everyone was so nice. Oh, and I was gendered correctly! Honestly, it wasn't even something I expected or even cared about all that much, but it was a pleasant surprise!

January 18, 2025

Joseph Krieger

Dr. Michael did such a great job. Went in for tooth pain (extraction) and took great care of me. He was very professional and personable. Rosa his assistant was also very kind and knowledge. Thank You very Much

May 8, 2025