Emergency Dental Services

silly sheep

Extremely rude and unprofessional on a phone call. Couldn’t imagine getting the treatment. Needs to improve customer service skills

May 16, 2025

Rora Weldai

Tried to make an appt for an Emergency extraction and I just wanted to give the information I was given so I could make the right decision of whether I needed to do something immediately or wait until Monday. The man on the phone constantly cut me off and basically just tried to push me off the phone without even trying to empathize with me as a patient in pain.

I was even willing to pay out of pocket if necessary, but his actions made me not want to be treated here even if they offered it for free. I have worked in healthcare for almost 7 years now, do better!

September 22, 2024

Emmie Muth

UPDATE: It's been over a year and they still have not submitted a claim for me to get reimubursed my $450 just for x-rays. No actual dental work was performed. My insurance keeps calling them to submit it and they keep saying they will but they haven't. They robbed me of my money. I would not reccomend anyone coming here at all. Unfortuantely, I had a really bad cavity the day of my birthday and needed care for the terrible pain I was having. I could not go 5 minutes without my tooth throbbing in excruciating pain. I found this emergency dentist that was open on a Saturday. The minute I walked in, I had an uneasy feeling about the space. It did not feel comforting at all.

There wasn't anyone at the front desk and when a dental assistant became available, either the boss or owner, was doing a terrible job of guiding her. He was talking loudly and slowly in her face because he felt like she didn't speak english well when really he just was not good at explaining and being patient. He said to her word for word "You need to speak English better. " I felt like if my white boyfriend wasn't there with me, I would be treated the same way. This was all in front of us while I'm in pain. She was very disturbed by him that while I'm crying in pain, I'm comforting her because she was crying in embarassment. I took x-rays and sat in the room where they do work and was still uncomfortable. It was dark and old. The dentist came in and had his legs wide open in my face which was gross. He could've brought my seat up or closed his legs.

I told him I was anxious and scared of dentists and he said "so am I". I'm still in a lot of pain and he did not AT LEAST numb me. He said that I would have to pay right here, and right now before they could start an emergency root canal. I'm by myself and I'm in my early 20s, I do not have $3,000 lying around so he makes me get on the phone and call whoever I could to lend me the money. He was listening in on my conversations and overheard my family member saying it's not life or death, we can find you a better dentist and he got offended and asked me personal questions about myself. I ended up walking out because of how terrible my care went. It was very disturbing and uncomfortable. They also said they accepted my insurance but didn't on Saturdays?? So they charged me $500 on X-Rays which THEY STILL HAVE NOT REIMBURSED ME FOR!! I submitted a claim in February and it is now September!!! Please do not go here!

December 13, 2023

Akeliah John

Rude and unprofessional. I called on behalf of my husband who was experiencing severe mouth pain due to a tooth implant and the man who answered the phone was absolutely rude. He started talking over me and when I asked him to repeat himself his response was "you can't hear me because you have kids yelling in the background" which they weren't.

After seeing the rest of the reviews here it all makes sense, thank goodness I didn't send my husband there, who knows what he would've encountered.

March 23, 2025