Emmert Dental Associates

Andrew Kastle

I am in the market for adult braces. Since they are in my insurance network and close by, I figured I would get a consult through them. I tried calling the office closest to me (Settlers Ridge) multiple times with no answer. This was at 10am on a Wednesday; a time that the recording told me they are open every time I called. Finally, I called the Pittsburgh office to let them know I couldn’t get through and the lady informed me that they are closed.

I told her the recording said they are open and she just replied, “they’re closed. The doctor isn’t in today, but the bethel park office should have been answering their calls. ” She then offered her assistance in scheduling and listed the seemingly random times the orthodontist would be in that office. So, not only would I have to deal with the unannounced closing of the office, I also would have to work around the orthodontists sporadic schedule. Horrible customer service, and what I can see from the reviews that weren’t obviously paid for to boost their google rating, they are a shady office in general.

I’m actually happy they made it so difficult. It made my decision to stay far away from them easy.

September 26, 2018

Chris Foraker

They are AWFUL! Horrible, shady billing practices. They did a filling, and when I came back a few weeks later for a cleaning, my previous dentist was no longer available / with the practice. The new dentist told me the filling wasn't completed, and needed to be done again. I literally sat in the chair and experienced this filling, so I don't know how that is possible. None the less, they were adamant it was not done and needed to be done.

Of course, insurance wasn't going to pay for it. They ended up not sealing the filling correctly, and damaging the nerves in the tooth to point my new dentist said, "it's been turned into pulp. " I had to have the tooth removed, and Emmert took 0 responsibility. HORRIBLE PRACTICE

September 23, 2017

Kristy Allen

The downtown office is the worst dentist I have ever been to. I waited 30 minutes past my appointment time before I saw the dentist. The entire time I had to listen to the receptionist gossip on her cell phone with her friend. Then I went back and had a root canal done by a man who was texting on his phone while waiting for the freezing, which I thought was completely unprofessional. The room and the equipment looked kind of dirty and the dentist and hygienest did not talk throughout the entire hour, which was really awkward. But the worst part came when the receptionist charged me the full amount, over $900.

She kept telling me their office was "roster only" without every really explaining to me what the heck that meant. I had already enrolled in Concordia Plus and was simply waiting for my member card to come in the mail. Plus I knew my insurance start date was going to be retroactive to my work start date, which was 3 weeks prior to the appointment date. So I figured I would go ahead and pay for it and get reimbursed later once I had my insurance information. Now their rude receptionist continues to tell me they are roster only and I am having to fight for my money (even though my insurance has told me I am only liable for $132). If the stupid receptionist knew I would be on their next month's roster in one week's time, why the hell didn't she tell me that? Did she think I just had an extra $900 lying around?? Of course I would have waited a week if it meant the difference between coverage and no coverage.

This is without a doubt the worst dental office I have ever been to. Avoid the downtown location at all cost!!! They have not returned my calls for over 1 month. And now they are refusing to reimburse me even though my insurance is very clear that they owe me almost $900. I am in utter disbelief.

December 4, 2012

J Lee

As Anthony wrote below, don't trust positive reviews. Simply speaking, their billing is not transparent and they don't take the responsibility for their treatment. I should have paid more attention to negative reviews here and yelp before I changed my primary dentist. Here is a story. I had a new crown 9 months ago in Emmert Dental. Initially, they charged me more than what they agreed with my insurance company. When I found it, I called their office more than 20 times to get their explanation.

Their office manager kept saying that they would reimburse it. After a few months passed, she finally changed the bill, instead of reimbursing a difference. She claimed that they missed adding an item that was not covered by my insurance company. Furthermore, they told me that I owed them. Early this year, the crown became loose and food stuck the gap. I made an appointment and visited their office to fix the problem. During my visit, I was told that they would not do so for free and I must pay for the treatment.

Therefore, I had to call to the insurance company from Emmert Dental's office and confirmed that Emmert Dental should fix it and the insurance company would cover the cost. After they talked to my insurance company, they told me that the dentist working on that day was not registered to my insurance company (, which I did not understand clearly). They asked me to reschedule an appointment with a different dentist and come back later. My experience with Emmert Dental is extremely frustrating, though I cannot generalize my case.

January 26, 2017