Familia Dental

Jessica M

I spoke to someone from the office multiple times about the reason for the appointment. They were helpful in scheduling my first appointment. I sent over Xrays and completed all of my forms. I drove one hour to the Elgin office and arrived early, as requested.

I was informed that they don't do the treatment I was referred for AND my insurance did not cover it anyway but was told I could still see the dentist for a consultation and recommendations. No thanks! Very frustrating! A huge waste of time and gas.

March 4, 2025

Danilo Parado

It was good they are all good and accommodating! My doctor was very good. I appreciate their help.

June 10, 2025

Angila Torres

Excellent dentist and dental staff!!! My daughter absolutely did well with your well trained staff thank you. my daughter had a great first experience with familia dental God bless you all!

May 9, 2025

Raquel Jimenez

I had a disappointing experience at this dental office. I made an appointment a week in advance and clearly explained to the front desk staff that my retainer had come off on one side and I needed it to be re-cemented. They acknowledged this when I booked the appointment, but when I arrived, I was scheduled as a regular visit instead of being seen by the orthodontist. To make matters worse, the orthodontist wasn’t even in the office at the time of my appointment. I ended up waiting for over an hour while the staff apologized repeatedly, but no real solution was offered.

No one informed me ahead of time that I would be charged, and I was eventually asked if I could wait even longer for the orthodontist to arrive. Overall, the experience felt disorganized and frustrating. I left feeling like my time wasn’t valued. I took time off work for nothing to be done. They need to train better

May 1, 2025