Family Health Care - White Cloud Dental Clinic

Jennifer Prindiville

Would never recommend this office to anyone with young children. My six-year-old daughter had her 1st appointment at this office 6 months ago and I was told it was their policy that kids are to go back for their x-rays and cleaning without their parent present I found that to be more than a little strange but with covid I assumed they were just being cautious, so my daughter put on a brave face and said she would see how it goes for her 1st ever appointment without myself or her dad there supervising.

After her appointment I got very little feedback from them as to how she did or the condition of her teeth. Afterwards my daughter expressed to me how uncomfortable she had been to be alone with those people she didn't even know and was so upset she was in tears! After that I promised her I wouldn't make her do that again by herself.

Her next appointment was due and I told them of her experience and asked if I would be allowed to be present at her next scheduled cleaning but I was told that covid or not I won't be allowed back and that wouldn't change regardless of how my daughter felt. Their utter disregard for my child's feelings and my right to be there with my daughter and oversee her care at a facility we had never been to before was disgusting!

November 3, 2021

Jay D

I was refereed by a sister office (in the Baldwin family care system) that was not doing their due diligence with children. Children need a pediatric dentist! This office has one thank goodness. This office if I had gone here sooner, could of solved a lot of problems. Kids going to the dentist is never going to look awesome, but this office was through. If they asked you to leave the room it was to spare you the imagery.

Dental work on kids never looks awesome, but reduces rates of cancer, diabetes, sepsis, ear issues. Given that kids are not comfortable with dental work it was to spare you. Yes my son cried and he protested but on the ride home he was more worried about a lego wheel than his tooth because it no longer hurt. Hands off care and good feelings from other offices are just that well wishes and best of luck, and not treatment. Yes it hurts while being worked on they want you to avoid seeing that.

Also They found a problems that should of been solved by the other "hands off" offices much sooner, and got it done. These people are over-worked underpaid, and underappreciated. If you guys saw medicaid reimbursement rates you would understand these people are saints. I send my strongest appreciations to this office for doing what needed to be done to get the information, and start a treatment plan that was much needed.

September 14, 2022

Nathaniel Tjapkes

This bc dentist office is ridiculous I missed one appointment now they won’t see me for a year I can understand if I missed 3

April 12, 2025

emily scott

Can't fix teeth right for a long time . jaw was actually dislocating and they removed a tooth thinking that would help too. I never had any teeth fixed correctly their. . idk what they do at these practices but their material is cheap and outdated dentists for adults.

My sister also had a chipped tooth fixed multiple times that kept breaking off. . just because we have Medicaid doesn't mean we don't deserve proper care. I stopped going here a long time ago and gave up

May 28, 2024