First Choice Dental- Sun Prairie North

Joseph Streeter

Came into the clinic with unbelievable pain. Diagnosed quickly and the front desk went above and beyond to make sure I received the best referral I could. Issue totally resolved in one day. One of the best examples of empathy and patient care i have ever experienced.

March 8, 2025

Mimi

After going here for over 3 years, I feel truly betrayed by First Choice Dental. I started off at Sun Prairie and they were amazing with cleaning and service. I usually go every 6 months or twice a year, which is what most of the insurance covers for preventative. Last year, I moved to Verona location, and the staff transferring my future schedules booked me 3 times in a year, in Jan, Jun, and Dec. I don't really keep track of this because it still feels like 6 months apart, and I trust that my clinic knows my insurance covers cleaning twice a year, plus the Sun Prairie location was doing great for years. They recently sent me a bill for me to cover full charges of the 3rd visit in December.

I called both Verona and Sun Prairie to get help on this. Because I think it's unfair that they over booked me and sometimes during the year I would get messages saying that they moved my appointment without consulting with me. One time they kept moving me around that they ended up booked me 2 days of cleaning within the same week. I had to call in because I was confused and didn't know which day to go in. So far, they deny all responsibility. Sent email to clinic managers and they never responded.

Called in and they just said managers are not in and will let them know to call me back on a certain day, but they never called. I'm truly hurt and will be moving my business elsewhere, plus I'm telling my part and all my friends to do so or at least look out for similar mistakes their staff might make. Just unacceptable. . .

February 15, 2025

Magnus N

I’ve been going to First Choice for several years now at different locations and have always had a fabulous experience. I’m treated with so much care and compassion by every staff member — from the front desk to the chair. Each and every associate is extremely informative and makes a wholehearted effort to prioritize my dental health and wellbeing.

I love First Choice and couldn’t imagine myself going anywhere else.

May 2, 2025

Sydnie Parish

This was my second visit to this office and it was a great experience. The hygienist, Dawn is great and was so sweet to remember so many concerns or personal details from my first visit. She also advocated my concerns and needs with the dentist which I appreciated! The dentist Dr. Mitev is thorough and showed pictures to explain his treatment plans.

May 24, 2025