Franklin Dental & Braces

Maria Otero

My family and I had a rough experience here. During my daughters appointment, she was understandably uncomfortable with the X-rays and began to cry. While this is not uncommon for children, I was concerned by how the situation was handled. The technician seemed visibly frustrated and continued attempting to insert the plastic X-ray piece into her mouth while she was clearly distressed. Rather than slowing down or offering calm reassurance, the tone felt rushed and impatient. It was especially alarming when I was asked if it would be okay to hold her down and force her mouth closed to complete the process. I told her absolutely not and that would be traumatizing for her.

As a parent, I absolutely do not consent to physical force, especially in a pediatric setting. After I was able to speak to my daughter gently and my husband was able to show her pictures of dental X-rays on my phone, she understood and willingly cooperated. It was a moment that clearly showed the difference a patient and empathetic approach can make. Additionally, I was told there were no cavities present. However, her previous dentist had identified a cavity behind one of her front teeth and referred us to a pediatric office for pediatric care. I can also see a brown spot myself, which makes the conflicting information even more confusing. The dental hygienist who did the actual cleaning was the nicest in there.

The dentist barely acknowledges you and never actually speaks to you. This experience has left me feeling unsettled and concerned, not only about the accuracy of her diagnosis but also about how children in distress are handled in this office. While the experience was upsetting and the impact on my daughter has already been done, I’m sharing this feedback in hopes that it helps improve how future pediatric patients are treated, especially those who are anxious or scared. If your kid is a first timer, probably not the best place.

May 12, 2025

Kevin McBride

The worst experience ever dealing with Franklin Dental. From having to wait over a hour after my scheduled appointment at 8. To the misspelling of my son’s name on all of the paperwork . When I called to schedule the appointment I gave them correct spelling because they asked. Then to have an attitude about it when I wanted to correct is absurd in my eyes. Never sending the prescription in to CVS .

I asked them to get me a quote for dental work to be done on my son they said I would have it by Friday. Calling numerous times speaking with offsite people telling me they would call me back. All my kids have been to this dentist office for all dental work. . This will be the last time me or my kids ever set foot in this place ever again.

June 18, 2025

Lakella Moore

My son has been a patient at Franklin’s Dental since December of last year. I appreciate the way the medical staff treats him; however, the issues arise with his appointments. I even changed locations, hoping for an improvement, but unfortunately, things did not change. The Lawrenceville location was supposed to provide us with a better experience, but unfortunately, he has had 2 canceled appointments and has never been able to visit that location yet.

Due to the continuous cancellations, we are now about two months behind the expected completion date for his braces. I am extremely dissatisfied with the service we have received. I am considering having the braces that Franklin has applied removed and switching to a completely new dentist, despite having already paid nearly $1,000, not to mention what our insurance has covered.

June 12, 2025

Toya McDonald

I cannot express enough how positive our experience at Franklin Dental & Braces has been! My son recently started his braces journey, and from the very beginning, the entire team has been professional, patient, and incredibly supportive. A special shout-out to Glenda at the front desk—she has been outstanding from the start. She guided us through every step of the process with kindness and clarity, assisted us with scheduling, and ensured that all our questions were answered. Her friendly demeanor and attention to detail truly made a difference and helped us feel at ease.

The orthodontic team has also been wonderful; they explained the treatment plan clearly and made my son feel comfortable and confident about getting braces. The office is clean, well-organized, and everyone we’ve encountered has been warm and professional.

May 23, 2025