Gentle Caring Dentistry

Jason Dunfee

I recently visited my dentist's office for a follow-up appointment after being assured multiple times by staff that I wouldn’t owe anything. Despite this, I later received a bill for the visit. I understand that mistakes can happen, but clear communication is essential when it comes to billing. This experience was frustrating and left me feeling misled.

I hope the office improves its communication with patients to prevent similar issues. I have since stopped doing business with them.

March 20, 2025

Charlene Harrison

As a new patient I went there for x rays and a cleaning. I don't know the names of the x rays that are covered and not covered. Isn't that up to the office employees to know? Soon after this visit I get a bill for $100. My insurance covers 2 cleanings and 2 x rays a year. I called the dentist office about this bill. So I found out that a certain x ray wasn't covered that's why I owed the $100. I wasn't happy about it and the office even split the cost for me leaving me to owe $50.

The next cleaning and x ray time can. I told the front desk, the dental technician and the dentist," DO NOT do any x rays that my insurance doesn't cover". I got an " Oh no we won't". Well wouldn't you know I received another $100 bill from them for the same x ray that wasn't covered before. I was so mad. I called them and they could have cared less. I told them that I wasn't paying that bill EVER! They kept sending me the bill and I would tear it in half with a note that said " I'm not paying this bill.

" It even went to collections but I didn't care. I called the collection place and they said that I should talk to the office and that $100 isn't worth the dentist time and trouble of trying to get it out of me. I have not ever paid that bill and will never step foot in that place again. I have gone to Gentle Smiles in Sandusky and the girl in the office there is on top of everything. She knows insurances inside and out. She knows and checks what's covered and not covered and will let you know up front. Great place!

April 5, 2025

Joscelyn Rollheiser

I LOVED my experience there!! I had the assistant Brenna during my fillings and she made the whole process so easy!! I’m definitely glad I switched to this practice!

July 1, 2025

Nick Peiffer

Couple months ago I was looking for a new dentist, and I’m glad I found this place! They definitely do great work, and very friendly staff. Had a procedure done today and Dr. Andrew and his assistant Kim were both great. Made me feel comfortable and had confidence in them with what was being done. Explained every step, and just an overall great experience. Thank you both for that!

May 9, 2025