Gentle Dental Kent Station

Thu Nguyen

I can’t tell you how much I trust Dr. Yip, Dr. Z, and various endodontist here. Quality of service has been consistently amazing start from the front with Val who is very professional & knowledgeable. I’ve gotten fillings, root canals, crowns, and all my wisdom teeth removed here with not one bad experience in 9+ years.

The one time I went somewhere else, left me in pain for 2 months — but of course came back here and it was fixed just like that. I am so thankful to have found such a great & clean dentist place. Like rarely any dust at reception and bathroom is spotless, appreciate the pride as it reflects the quality.

April 16, 2025

Tia

I needed 2 crown preps done today and I was very nervous today. My experience with Dr. Z and Danielle put all my fears to rest. I had nitrous oxide which helped me feel so much more comfortable. I also was given a pillow and blanket. They let me bring in my own headset so I could listen to my music.

The pain I thought I would have did not even exist. The Z team is so knowledgeable and explained everything so well, I understood at each step what would happen next. I appreciate the excellent work on my teeth today and kudos to the whole team! Dr. Z 's work puts the Gentle in Gentle Dental. Thank you!

March 27, 2025

Bob Plummer

Amazing dental care! Danielle is the first person to X-ray my teeth that was able to get the images clearly without hurting my gums. Dr. Z was incredibly professional, and extremely gentle with numbing. Take it from a guy who has had a LOT of dental work over the years. This is the BEST dental care I have ever had.

June 15, 2025

Shannon McBride

I had a deeply upsetting experience at this Gentle Dental location in Kent, WA with Dr. Patsy Yip. From the beginning, she roughly stretched my lips with her fingers to the point of pain. When I flinched, she asked if I was "alright" in a dismissive tone, but offered no apology or adjustment in her approach. She continued the exam using a sharp periodontal tool, applying so much pressure during the gum measurements that I physically jumped. After enduring this for several minutes, I calmly said I was done and wanted to leave. Rather than respect that, Dr. Yip insisted I lay back down and said she would rinse my mouth.

She then proceeded to spray water not into my mouth but all over my hair and shirt. I again said I wanted to leave—not to argue, not to fight, just to go. But she stood between me and my belongings, rolled her eyes, and continued to pressure me to sit back down. I had to ask several times before the assistant finally stepped around her to retrieve my items so I could exit. Later, I received a call from someone identifying as the office manager. While she offered a half-hearted apology, she quickly turned the conversation to defending Dr. Yip, saying no one had ever complained about her before. I explained this wasn’t my first experience—it was my last.

I wasn’t interested in debating the clinic’s opinion of her. My experience was painful, dismissive, and traumatic. No patient should be made to feel trapped, humiliated, or ignored when they express clear distress. I left shaken, soaked, and angry. I strongly urge others to seek care elsewhere. Edit: Their auto-response below reflects that they didn't actually read my review, but merely saw the number of stars and wished to appear to care about the issue. As mentioned, I've already spoken to the location manager who contacted me after I was finally allowed to leave.

May 23, 2025