Gentle Dental Puyallup

Cindy Manibusan

My experience today during my dental appointment was great! The ladies I dealt with were very friendly, helpful, and showed that they care about their customers. I would highly recommend them to my family, friends, and relatives.

June 13, 2025

Kerri L

A Smile Restored, Trust Regained After avoiding dental care (repairs needed) and watching small issues become major problems, I found hope at Gentle Dental Family. Their understanding approach to my anxiety made all the difference - they were patient, explained everything clearly, and constantly ensured my comfort. What once filled me with dread has transformed into appointments I actually look forward to.

Their gentle, judgment-free care hasn't just fixed my teeth but restored my confidence in dental professionals. I now trust my oral health completely in their capable hands and feel optimistic about maintaining a healthy smile for years to come.

June 8, 2025

Emma Forbes

I preface this review with Dr. Felix is amazing! She is kind, gentle, and she listens. As much as I would like to say that the rest of the staff are the same. . . . I can't. The front desk staff come off as polite and professional, however, they seem disorganized and lack communication. I have gone to this office a total of 3 times. I have been on time for all three.

I was NEVER brought into my appointment on time. By the time I made it into "the chair" it has been at least 20 mins past my appointed time. I get having delays and such. . . front desk you could simply inform your patient that there is a delay. Lack of communication pisses patients off, especially those of us that are taking time off work. Next, the dental technicians are nice, the one that did my x-rays was learning I think, and this is fine. x-rays almost always hurt or are uncomfortable. The 2nd visit I had was a for a filling, this visit was fine.

The 3rd visit will be my last, my visit (also almost 30 min behind schedule and no communication from the staff) was for a cleaning. The technician, Nora (I think), seemed nice, she helped me understand a better way to floss, this said, not only did she trash my mouth with the flossing, but she also left stands of floss stuck in between my teeth. I couldn't chew for the rest of the day. and eating dinner was just as painful. I did a warm salt rinse when I got home, and everything felt better the following day. As much as I would like to believe that GENTLE Dental is gentle--most of them aren't. I will be looking for a new dentist. Sorry Dr. Felix, but I have had enough dental trauma for one lifetime, and I don't need anymore.

May 26, 2025

Leann Dunham

Appointments were easy to make online and the trouble began I scheduled for a full set of dentures and a mold was made with a follow up appointment. After rescheduling my work schedule I made another I was 15 from my appointment, only to be called 15 from my appointment to be told the mold was shipped broken. I have received many emails asking me to reschedule my cancellation. I didn't cancel gentle dental did.

Had a tight time frame and due to the model being damaged it shipping and Dr vacation. I called for an appointment for July and wanted to make sure the mold has been fixed, no one can answer that. I'm now not able to because the DR has another vacation planned. I just need to know if the mold is in.

To have an appointment secretary laugh saying the DR is always there to schedule haha. No she isn't clearly! Very frustrating I wasn't able to complete my new set of dentures 100%paid for due to being shipped out to work for 6 months. I have to purchase two extra plain tickets to finish the process.

June 18, 2025