Grand Valley Dentistry

Cali Kinstner

While the care is professional given the credible licenses obtained by the Dentists and Hygenists here, the experience is not great. In terms of insurance billing, you will have to remind them of scheduling appointments and getting the care you need as they have waited too long in the past that my insurance claim approval expired. Secondly, the staff are money hungry and do seek to make a quick buck even if it means miseducating the patient. Be aware, that the reviews on this office are inflated due to the staff offering gift cards for positive reviews. I was talked into buying an unnecessary flouride toothpaste which cost $30 despite it having technically less flouride than OTC Sensodyne. Then, to make matters worse, i was told that I should get a panoramic xray which cost $183 to prepare for my upcoming wisdom tooth extraction that was going to be done at a separate office. The hygienist assured me that this was the smartest choice and that the ortho surgeon office “would charge way more”.

They didn’t and in fact the xray from here was not even used. I saw Dr Garcia-Ortega and was tended to by two different hygienists. I found Dr Garcia-Ortega to be very condescending in his care style—taking little to no consideration of my health anxiety listed on my patient forms. I am someone who was looking to be educated finally as a college graduate adult who is seeking to improve their dental health. He keep insinuating that I wasn’t flossing but offered no tutorial or advice—just assumed ignorance on my behalf. Thankfully, I was able to find a dentist on tiktok who demonstrated the correct way to floss by flossing beneath the gum line 3-4x per tooth side. Do better Dr Ortega.

Given your shared experience of having a rough experience with dental care in your past, id expect you to be more sympathetic towards your patients. As it stands you and your staff are contributing to the culture of “scary dentists office” which later result in worse patient outcomes that you then shame them for. Even though you service mainly medicaid patients, does not mean you should treat them with any less dignity and respect. I thank you for at the very least helping me determine what I do NOT want in a dentist.

April 9, 2025

Erin Froehlich

It had been about 20 years since I'd been treated by a dentist. I needed a lot of work, but I was not shamed for it. Office environment was very nice, I was seen promptly, and the entire staff was very friendly and supportive! I was seen by Dr. Doug and was very impressed by him.

He also told me my tooth was stubborn like me and it made me laugh. I'm very pleased with my choice of office and dentist. I would recommend Grand Valley Dentistry and Dr. Doug to anyone! ☺️

February 5, 2025

Raven Griffin

Quality care and an excellent staff. I would highly recommend them to anyone. I was able to easily book my appointment and be seen quickly. Ari (sp?) kept me relaxed and laughing throughout the whole visit and really helped with my anxiety. 10/10

June 6, 2025

Brian Olson

I needed a new dentist in my area, so I landed at Grand Valley Dentistry. I've only had two appointments thus far, but my experience has been great. The facility is beautiful and clean, and the staff has been very friendly and professional. I would highly recommend this office. I had to have a tooth extraction and then an implant. Dr.

Dehne was great. He kept me informed every step of the way, and Shaune (dental assistant) was very calming as she let me know what was happening throughout the whole procedure. I went back yesterday to get my stitches out and Haleigh was super friendly and got me in and out within ten minutes. Overall: 5 stars, and I'm very happy with my choice to make Grand Valley Dentistry my new provider.

June 4, 2025