Grant Orthodontics

Corena Thornton

At first I thought staff and doctor was great but as soon as I had an issue it was as if Dr. Grant did not want to hear the entire story. My son first miss appt. was when i called at 330 appt. Was at 4. I let them know i was waiting for my son because they won't let him go b4 4 since they were testing but still i may be able to get there by 415pm. Staff was adamant about if I'm more than 15 minutes late that he will not see my son and encouraged me to make another appointment so i took her advice after I insist I'm sure I can make it and still they charged 35. 00 but said they will waive. But they have no problem making you wait over an hour and which I have done all the time I have gone there except for once. During the snow days staff from his office called me and told me if they was not going to be there the next day due to anticipated snowing they will call me, guess what they never called me and I drove through the snow due to them not calling to tell me they are closed and when i called they didn't answer in which sometimes they don't. When I arrived there they were closed.

They did not apologize or really accommodate me for another appointment. The one spot they did have I had to put one of my clients off to make my son appointment for the day they wanted him to come but me being the type of boss I am I compensated my client. Second time i missed they didn't inform me I had an appt. But doctor Grant didn't care about that or listen to the reason he just kept saying he won't waive so i didn't want to talk over his repeated sentence of he won't waive the 35. 00 so i didn't finish my sentence. I paid my son acct in full and staff discouraged that but did let me but said it would be a credit on his acct. and every month they will take the monthly fee from that. I don't know what's up with that maybe tax purposes. If dr. Grant was more professional and not cutting me off when trying to explain my situation to him I think I would have a better attitude about him not waiving the fee. But he was entirely rude.

I would never treat my clients in that matter ever and I have my own company. It was as if he was dr. Jekyll mr. Hyde. I can't wait until my son finish his treatment. Another thing I didn't understand why they will put the top braces on and then months later put the bottom on. I have had several children who got their braces in Texas and none of them have had that to happen. And out of 14 children four had braces including my fiance son and daughter which is 6. I think if you could put both on at the same time without wasting your client money and time it should be done. It's just so much mess with this place.

May 17, 2018

Bria Vance

Great experience… my teeth are perfect thanks to all the staff and especially Dr.Grant most definitely recommend!!!

July 25, 2024

Kamaryn Baker

This is the best orthodontist there is! My teeth are perfect and I experienced NO pain throughout the process. Dr. Grant always keeps me laughing and I have a great experience every time I come. Amazing Doctor and GREAT environment!

March 27, 2019

Monika

First of all the staff from my own experience are sweet and nice. His staff he just talk to them any kind of way. I was having a great experience however that changed. I got one month behind he stop treatment and added unnecessary charges/fees. I went through major surgery he was not understanding he claim he had no idea. Lies because he was in contact with his office manager about everything.

Worst place ever. Dr Grant is not understanding at all, however he is in the business of collecting monies and not performing services tho. I had braces with his office for 23 months he continue to take payments but refused do adjustments. After getting caught up he still didn’t do treatment. The office always came with some excuse he gave them. He took my braces off after collecting all but 430 of 3240 contract he told me I had to pay 600 retainers.

I laughed at the thought of him thinking he was going to get any more money from me. I lost so much money with this man. However I would never recommend anyone. I have been having hard time finding another orthodontist due to the fact the treatment was left unfinished and I would have to start all over again under their care.

December 20, 2019