Patient Reviews
CMO PRODUCTIONS
AVOID AT ALL COST. The front line workers are really nice people. . Juliette is my girl! Through the two years I was a patient. . she was nothing but kind, every time! but this company must be ran by the Emperor Palpatine or worst. . the man with the mustache who ran Germany those years back. . I say all that to say. .
The higher ups do not care about people. Search for a company who will be honest with you. Kasey Cartrette is horrible. This lady moves very shady and I advise those to get everything she says in writing. . Dr. Che. . . a confused man. He gets cocky by saying "his brain is the computer" but in reality.
I had braces for two years and I STILL HAVE SPACES. I really wish the doctor I started with didn't quit. He was a smart man. Dr Che is also quitting Great expressions soon. You have to ask yourself. . why can't this company keep a dentist? Overall. I'm with aspen dental now and a local ortho that's black owned. . I'm in the best hands possible now. Thank you Great expressions for just being terrible :)
June 8, 2023
PAMELA DUNBAR
My first appointment with the Great Expressions office in Tallmadge, OH was on 01-24-2022. I have now wasted nearly four (4) months with them in an attempt to have new dentures made. I refused scheduling an appointment to have my remaining teeth extracted, because the dentures they made for me looked like cadaver teeth.
My final appointment with them was on 05-12-2022, and I told them "I am done", although I put a substantial amount of money on my credit card to have my dentures made. Please do not waste your money, like I did, with Great Expressions.
May 13, 2022
Amanda Miller
This was my first visit to the office in forest park and the customer service was horrible. They don’t greet you I said good morning and no one spoke. I African American Woman that does the intake is very rude. She particularly shoved the clipboard in my hand after asking for my id and insurance card while looking at the computer never turning to look at me. When I finished filling out the papers and took them back she didn’t even look at me.
The other intake person had to tell me what to do. She doesn’t need to be servicing at any front desk, making phone calls. She shouldn’t be servicing customers any where. the dental assistance and the doctors were very nice but that intake person was horrible.
October 19, 2023
Tiffany Moss Hicks
Stars don’t deserve to be associated with this establishment. I had a dental appointment on 8/7/23 @ 8am. I arrived at the Banks Rd location at 7:50am, waiting until 8:00 for the office to open. At 8:10am I called the dental office but of course no one is there to answer the call. I along with 2 others continued to sit in our cars until 8:20. At which the office manager pulled up and took her time to exit the car. I and another lady waiting, walked to the door at 8:25 only to find the door locked. We knocked on the door and she comes to the door and ask if we needed help. I then say to her that I have a 8am appointment.
The lady says, this location doesn’t open until 9 and asked if I was at the right location. I show her the email I received from Great Expression showing an 8am appointment. At this point I’m very annoyed because you’re lying with a straight face and I have been at this location since March 2021 and most if not all of my appointments have been at 8:00 or 8:30am. The Banks Rd website also states the location opens from 8-5. After letting us in, the lady checks the computer and finally says they do not have a dentist on site. She apologizes and says someone was supposed to call me to let me know there was no dentist and I comment yes they should have. What exactly am I supposed to do at this point. Now I’m further annoyed because this was my final week of my Invisalign’s. My attachments were to be removed and my retainer was to be ordered.
The lady proceeded to said it would take 1 month to get a new dentist and I would have to wear them another month. I have tried 3 different locations to have my attachments removed and my retainer ordered but I have had no luck. I called on 8/14 to find out where they were in terms of getting me in to see Dr. Reid at the Lanier Ave. i was told the other location would be calling me on 8/14. It is now 8/16 and I have not heard anything. This is ridiculous. They have my money yet I now have to continue to call until I can get someone to remove these attachments and order my retainer.
August 16, 2023
