Great Smile Dental

Shaliah Alston

Please do not go here or bring your kids here. This place is a joke. And is MONEY HUNGRY. THEY HAVE ROACHES. DEAD ROACHES ON THE COUNTER, CRAWLING ON TOOLS 1. ) this place is out dated, old equipment, broken tools they will still use on you, water leaks from the tools, mold and rust 2. ) staff never knows what they doing. The actual dentist is rude to you unless your payout of pocket. She is a scam Story Time When I 1st came here my teeth was fine i needed a basic cleaning and had a few cavities, my kids needed the same, with feelings and one needed a root canal. She took X-rays and refused to see us because she said we had to pay for the medication that insurance don’t cover for cavities in order for her to clean them.

That was a huge red flag. I said it’s ok I can go somewhere else. Because i wasn’t paying $100. Per tooth both my kids would have been $900 and me 300. Now fast forward her office blew me up saying everything is covered and we needed to come in because I’m pregnant mind you I got the paper from my insurance of what was covered. Soon I get there this doctor say oh mom you have 9 cavities and have periodontal disease. So I’m looking confused because that’s not what was said last time. I had the paper work. Now mind you I’m 6 month pregnant by this time not once she tell me I need clearance I kept telling her IM PREGNANT CAN THIS BE DONE SHE KEPT TELLING ME YES. I was supposed to come back in January with me and my kids I do BY THIS TIME IM 7 MONTHS PREGNANT SHE REFUSES TO SEE ME DUE TO THE FACT IM PREGNANT AND NEED THE PAPER WORK FROM MY DOCTOR.

I WENT OFF BECAUSE WHAT WAS THE DIFFERENCE FROM LAST MONTH TO THIS MONTH. THEN SHE WORK ON MY SON AND REFUSED TO SEE THEM BECAUSE I WASNT PAYING FOR THAT SO CALLED MEDICINE FOR CAVITIES. I CALLED THE INSURANCE TO ONLY BE TOLD THEY COVER ALL OF THAT FOR KIDS AND IM COVERED. THEY JUST NEED THE CODES AND A REFERRAL AND WE CAN GET THE WORK DONE. THIS LADY AND HER STAFF GOT MAD BECAUSE I TOLD THEM WHAT THE INSURANCE SAID AND TOLD THEM THAT ITS OK I CAN GO SOMEWHERE ELSE BECAUSE THE HEALTH DEPARTMENTS ITS FREE AND ANYWHERE ELSE WITH MY MEDICAL ITS FREE IM HAVE 2 DIFFERENT MEDICAL INSURANCES. SOON AS I SAID THAT SHE OFFER TO DO THE WORK ON MY CHILD. ON BABY BABY TEETH THATS ABOUT TO FALL OUT. THIS PLACE IS THE BIGGEST JOKE I EVER BEEN TO. AND OS VERY MONEY HUNGRY ALL THEY WANT IS MONEY.

February 9, 2025

Johnathan Wilkins

This place is garbage. The receptionist lady in the front with horse looking mouth talk too much and the dentist is weird a little strange if you were wondering. Keep searching ladies and gents.

June 12, 2025

Ashley Copeland

My daughter was referred there by her primary dentist to get some of crowns and fillings done that his office couldn't do. The lady at the front desk was great getting us checked in. Once we were called to the back by the assistant, took us to the exam room, she had no idea what she was doing. The door kept asking her where the gloves were, where her shield was located, etc. The door was telling from the other exam room to the assistant while patients were sitting in both exam room chairs. The assistant started to take X-rays on my daughter and didn't know how to turn on the x-ray machine.

She had to get the lady from the front desk to help her turn it. Then she tells me daughter that she has to remove her earrings to get X-rays of her mouth. I've never, ever had to remove earrings or have my kids remove their earrings just to get dental x-rays. Once the doctor comes into our exam room, the assistant didn't save the X-rays that she just took and the doctor is once again yelling between rooms about her saving the pictures. She proceeds to tell me that she needs to see another dentist that can sedate her to do the work because it's a lot of work that needs to be before even looking in her mouth. Only looking at x-rays.

She was very rude, unprofessional, nasty about how she was talking to me about what she thought needed to be done. Now she had a treatment plan from her general dentist and she stated that she didn't agree with that plan and needed my interaction or opinion or involvement. So when I shot down her recommendation of root canal, she said she wasn't do the work and was referring me to another dentist. Her practice is such a joke and waste of time and money. I should've known something was up when the assistant didn't even know how to turn on x-ray machine.

January 31, 2025

Amber Grace

The dentist was absolutely terrible to me took an hour to be seen. None of my concerns were addressed by the dentist. I have an infection, yet I had to ask for antibiotics antibiotic. I can’t to ask for ibuprofen 3 different times.

Literally had to explain that I’m not asking for hard core drugs I’m asking for ibuprofen! The doctor didn’t explain her action plan she sent me to the front desk. I was so confused when I got there had no clue about the details of what the doctor decided she wanted to do. Went to the restroom, There were someone’s extracted teeth laying on counters in the hallway leading back to the restroom, Multiple trays of teeth. Horrible experience over all 0/10 do not recommend

May 23, 2025