Gundersen Lutheran Medical Center

Suni Bui

While the nursing staff was kind and attentive, my overall experience with the physician at this hospital was disappointing. I came in with flu-like symptoms and was diagnosed without any testing—no nasal swab, no bloodwork, nothing. I requested an antibiotic but was told it couldn’t be prescribed without identifying the virus, yet no effort was made to determine what I was dealing with.

Two weeks later, my primary care physician diagnosed me with a severe sinus and ear infection—issues that were completely overlooked during my hospital visit. The hospital doctor examined my ear and said there was no infection, but my PCP found significant swelling and redness. Thankfully, the antibiotic my PCP prescribed is now helping relieve the symptoms I’ve been dealing with since that visit, where I was sent home with only nausea medication, ibuprofen, and acetaminophen.

I can’t help but feel that this dismissive treatment may have been tied to my racial background, especially considering I do have insurance. It’s troubling to think that proper care might have been withheld due to bias, and it’s something I hope this facility takes seriously moving forward

March 30, 2025

Anonymous “Anonymous”

Would love to be able to give this money hungry hospital a zero Stars if I could my partner went into Gundersen er for a bad cough when she told the ER person at the check in she didn't feel right like she was on drugs even though I knew she wasn't they laughed at her then when we got her name called to get the nurse Megan was her name my partner started having a non epileptic seizure witch doesn't seem like a real seizure but she had been diagnosed by a real doctor for it The nurse treated her like she was faking it she kept telling her to stand up to lay on the gurny Even though she was told she could not stand if staff do not like their job, they need to do something else for a job when she was getting discharged she told the doctor she couldn't walk on her own without a wheelchair And she didn't have a ride instead of understanding and caring about her safety.

They told her she needed to leave where they would call the police and he had three security guards come in to the room her sister was on the phone the whole time she heard everything that was said is this how hospitals now are where when you call them out on what they're doing wrong to you they use intimidation and threats to get what they want because they don't want to deal with you anymore And because they're butt hurt about the truth God damn.

If I'm dying I'll probably just not even go to the hospital if I'm going to get treated like that hospitals Care more about money than actually Patients anymore pretty sad

April 17, 2025

Bailee Wood

I’ve received nothing but wonderful care here. Dr. Jacobson is a fantastic doctor, she is patient, understanding, kind, and thorough with her explanations. I always feel better leaving. Dr.

Vircks and her team provided assistance through a horrific incident with compassion and generosity. The entire OB team has performed with excellence and I will forever be grateful for their tender care. Thank you from the bottom of my heart.

March 29, 2025

Laurie/Heidi Golden

I had surgery there recently and the entire staff was amazing. The anesthesiologist and the doctor sat down with us and were thorough with explaining what to expect and answered all our questions. The nursing staff was wonderful.

My daughter waited for me in the lobby throughout the surgery and she said that everyone out there was very friendly and helpful. The staff made this experience easy and comfortable.

February 16, 2025