HealthPartners Dental Clinic Apple Valley

Lily Gatesmith

I wanted to write a positive review so that people wouldn't be scared away by the low rating of this clinic. I was SO nervous for my appointment after not having been to the dentist in several years, and these reviews did not make me feel at ease. However, everything went very smoothly and I was pleasantly surprised! I was seen immediately, right on time, X-rays were taken very quickly, teeth cleaned and inspected, all very efficiently.

My hygienist was thorough but gentle, and it was significantly less painful than I expected. I thought she did a fantastic job. Overall a great experience for me!

May 25, 2021

Maureen

I have been a dental patient here for 10 years mostly because the staff is professional and caring. The problem is that I need an itemized receipt to submit to my insurance. They are unable to provide this on the day of service and are unable to email it to me.

They promise to mail it out but it rarely arrives the first time so I have to call and remind. There should be a way for me to print the receipt from Mychart!

November 9, 2024

Anne Ristow

I would give ZERO, if that was an option. PLEASE READ. . . BUYER BEWARE!!! I went in for an annual cleaning and Dr. Koratkar advised me that I needed a crown on one of my lower right molars. I was disappointed but scheduled the appointment. From the beginning, this was a nightmare. The front desk lady told me that I had to pay up front for the crown. I told her that I have insurance and that I wanted it to process through the insurance first, and then I would pay them with my HSA card once it processed through my insurance. Then, they refused to start my care until I signed this arbitrary waiver saying that I will pay whatever my insurance didn't pay. I didn't want to sign it, but they forced me to do so. I have spent countless hours on the phone between the insurance company and the provider trying to get this bill paid. I have insurance that has coverage for crowns.

I would not have had a crown done if it wasn't dentally necessary, but apparently that's what the insurance plan is saying; it wasn't dentally necessary, and the dental records that HP Apple Valley provided did not back up the dentally necessary part. In fact, a replaced filling would have been more appropriate. A crown costs over $1000, where a filling is around $100 (after insurance). It's unfortunate that it appears that I was "up-charged/serviced" to simply make them more money. I had been leaving messages for Melissa Cleveland, the Clinic Manager at HP Apple Valley Denal, since August 2023 to try to figure something out. I believe I had left about eight voicemail messages at her direct line for her before I called the clinic vs her directly and asked for her supervisor. I was then told to "give Melissa another chance" and they took my name and number down in December 2023 and told me that she would call me back within 48 business hours. I did not hear back. I called to make an appointment for my son on 2/27/2024 for a tooth extraction that was recommended he have done in order to move into orthodontic work. This was also recommended by Dr. Koratkar, but SURPRISE, there were no dental records suggesting that he needed an extraction. (Just solidifies that proper documentation is not key here. ) I also, again, asked for the Supervisor again. They again took down my contact information and told me to give Melissa another chance, and that she would call me back in 24 hours.

Melissa finally called on 2/29/2024 and blamed everything on my insurance company and took no responsibility for the clinic's lack of dental record documentation, or her lack of response to my calls. This woman was the most condescendingly rude person I have ever had the pleasure of talking with. I would not recommend this dental clinic to my worst enemy. They do not care about their patients; all they care about is money. And it's not that I don't have the money, I do. It's the principle of the matter; if I needed a filling refilled, do that. Don't force a crown on someone. I asked if we could settle this together and if there was any way they could offer a cash price since insurance isn't covering. She very snottily said, "No, we cannot and will not do that. Your insurance is the worst to work with, it's not our fault. " I said, "So it's the member that is stuck in the middle's fault?" (Seems appropriate. )

March 1, 2024

Sean M

LONG TIME PATIENT - AVOID AT ALL COSTS - SO MANY ISSUES. I have been going here many years, the last 18 months has been horrible. multiple apts moved without notice, get an email over the weekend stating its been moved.

Just happened again today, when I called them, they told me I could drive 40 minutes to another location or wait until December. I'll be changing this to another non healthcare facility today.

September 25, 2024