HealthPartners Dental Clinic Eden Prairie

Teannie Smith

Dental surgeon has no bedside matter at all what so ever. While in the middle of having an extraction while my mouth was open during the drilling feeling completely vulnerable I was told by the oral surgeon “we’re just going to do one today since your making it a big deal”. This was already after the snud remarks and grunts. I didn’t know that crying and tearing up was not allowed during an extraction. I’ve never had a tooth pulled before. The dental assistant was literally the opposite. However, disappointing to not hold someone accountable for their actions.

With appointments scheduled several months out, out of pocket extremely high, and HealthPartners circulating their surgeons to other locations. . I’ve decided that I will have my work done in Mexico. Such a traumatic experience. No one should feel the need to talk to an attorney or file a complaint with the Minnesota Board of Dentistry after dental care.

November 18, 2023

Susie Carlson

Everyone who works here is AMAZING!!! They all made me feel so comfortable and put me at ease. I have only wonderful things to say about this fantastic group of people! I highly recommend this place!!

February 25, 2025

Molly Gustafson

I went to this dentist 2-3 times around covid, missed 1-2 appointments and THEY cancelled on me a bunch also. I was told I couldn't go to ANY dentist through HealthPartners anymore except one in St Paul which isn't anywhere near me. I also tried to call Ombuds office, they reported me to contact the manager at this location whom I left multiple voicemails and attempted to contact multiple times, with no reply. I will not drop it as oral health is extremely important and it can affect your heart.

I'm being punished for this location having horrible employees. I have been a patient with HealthPartners for years and have never had an issue with missing appointments in other departments or been banned from getting treatment. ESPECIALLY concerning as it was them who cancelled on me and it was during COVID!

December 5, 2024

Lilbud701

(Root Canal Patient 3-17-2025) I was in a lot of pain over the weekend from a molar! I called Waterford Dental, they got me scheduled right away, SAME day! The lobby was clean and well kept, they have complimentary coffee. I didn’t have to sit for 20 minutes to be seen, I was taken right back. Dr Banuru listened to my tooth issues and gave me clear advice on how to proceed. After a few minutes we were cracking jokes and I felt very comfortable.

The assistant hooked me up with the TV remote to watch Netflix on the “ceiling mounted” TV. I had a root canal performed on my second molar and it went flawlessly. I was checked in with during the entire procedure, making sure I wasn’t in any pain or discomfort. For my first experience with them, I would 100% recommend Waterford and Dr Banuru.

I was in and out in less than 2 hours. They called me the next day to see how everything was feeling. I really appreciated during my consult, they kept everything right infront of me so I could see the X-rays real time and the 3D imaging.

March 19, 2025