HealthPoint Federal Way

Mercy Vaomu

Dealt with a rude front desk guy and his boss. I had scheduled my daughter's appointment 2 months prior before a visit. Stood in line to wait to be called. When finally called from standing there for minutes- he looked up the appointment and said to reschedule 4 minutes late. Not even a hi, how are you today. Just said what's the last name and looked at me if I was dumb. I asked for a supervisor, then she went to go get her boss, and she has no empathy.

If you work in a clinic/hospital setting, there should always be. All I asked is where in policy does it say on paper or online that it says you have to be there 30 minutes prior to be seen. Without any hesitation and me saying that it was her employees' fault for letting me stand there past the time. She said I had to approach them even though they had someone in line, and even after they didn't, I still waited. There's a sign that says, ( protocol ) when standing to wait for someone to call you 🤦‍♀️ and that's what I did, but his BOSS said I should have approached them no matter what?? Really, what a joke. No good customer service was shown. Will not be returning, but please know your policy and have it stated when calling that 30 minutes on the dot, and if you are waiting in line, it counts (it's a joke).

Anyhow, I told her God bless and left. And all she kept saying was, "Do you want to reschedule or not?" Other than that, people do actually time out of their job to come bring their family members. Be nice. If you want someone to reciprocate the same attitude, you show it as well. Thanks.

October 1, 2024

Cielo Padron

Extremely rude and unprofessional front desk staff, work etiquette is by far the worst. Called in to get a clearance for one of my patients & was told they didn’t know, then was placed on hold… proceeded to tell me they can send it over later this week or next week because she was “almost off”when I explained the reason I was calling (patient was present in office) then I asked her if she could just confirm one date for me (for insurance purposes) just to get put on hold & hung up on.

What’s the point of having a providers option if we are going to get transferred over to an incompetent staff member, in that case advise front desk to not bother answering the phones when they are “almost off”.

March 13, 2025

Jennifer Ice

I just moved from Florida, and needed new doctors here. I found an amazing Primary Care Physician here and the ease of having all the medical services that they offer under one roof is amazing and very convenient. Everyone is very kind and helpful.

April 11, 2025

Janet Wright

Terrible clinic. The people who check you in have no communication skills. A man at the check in desk told me my daughters visit was going to be self pay. I explained she had insurance and that it was on file. He refused to look and kept telling me it would be a self pay visit. The guy could barely speak english and was just too lazy to look up the insurance.

Another front desk worker came over and did it for him. The doctors and nurses have zero empathy, what a sad place to come for medical care. You are not a patient, just another number. Do not come here. I hope this place loses their funding and gets shut down.

February 1, 2025