Ideal Dental High Point

Viktor F

I thought this place was an answered prayer. Medicaid coverage is becoming scarce when it comes to dental work. My wife has numerous issues with her teeth due to childhood neglect and we decided to finally get them fixed so she can enjoy her smile at last. We were initially impressed with the technology available at this establishment; plus, Dr. Shen is extremely talented. However, the more we came, the more we realized the compassion in this place is LOW.

Especially when it comes to Medicaid patients. We needed a kind place for my wife to finally heal and get the work she needs done; instead she’s walked away with even MORE trauma and distrust in the medical field. They hurt her while in her mouth, also complained when she needed more numbing because they neglected to 1) give her enough in the first place (my wife has EDS, something they neglected to make note of) and 2) wait until it kicked in. When my wife had teeth pulled out of her skull by this doctor, she was refused anything but Ibuprofen for the pain. I think the doctors and assistants in this establishment need to take a step back and realize they are doing medical procedures inside of REAL PEOPLE’S MOUTHS. No matter if the government is paying or not, Ideal Dental in High Point is dealing with human beings with feelings.

The main good thing about this place is that the receptionists are very kind and patient. God forbid we have to return here, though. Don’t come here if you use Medicaid and have a mouthful of issues unless you have no other choice. You’ll probably be fine if you can afford dental on your own; just don’t comfort your wife or you’ll catch the assistants making fun of you just a few feet away.

May 7, 2025

Emily stacy

I went to this office on April 21st to get my teeth checked. I admit, I was nervous after seeing some reviews BUT the office was nice and clean and the employees were so nice and caring. I was very nervous as i have dental anxiety since i was a kid and by the end I was super calm.

This just goes to show a few bad reviews shouldnt hinder your decision and you should just see for yourself because my experience was great! I didn't catch the dr. 's name but the dental assistant Inay was very kind the whole time and assured me that I would be well taken care of and that they will help me to the best of their abilities and that they did and they are! I go back soon for a cleaning and I'm sure I'll get the same experience! Thank you for making me feel comfortable when deep inside I truly wanted to run out the doors due to my fears and anxiety!

April 27, 2025

Judy Rocom

I've recently started going to Ideal Dental, and I immediately felt so comfortable and at ease. The whole team is so kind and welcoming. They make you feel truly cared for. And Lizeth along with Dr. Shen are the BEST! Sweetest people ever!

April 22, 2025

Amy Hoffman

One of my fillings broke below the gum line months ago. I should have gone when it first broke off. I waited two months. During my visit, I found out that it needed to be extracted and that I needed a bone graft since it was below the gum line and decaying. We discussed a flipper, but I am going to go with an implant since the tooth was right behind my eye tooth and can be seen. The dentist was nice, patient, and reassuring. The dental assistant was wonderful. She was patient, kind, and non judgemental.

She showed compassion and empathy while I was there having my tooth extracted. The dentist did a wonderful job. I know that it was difficult given the location. I was there for a few hours, but I was a work in emergency visit. I had mentioned from a previous dentist that had given me fillings, that when I floss, the floss gets caught in my teeth from the fillings not being properly done. Before my extraction I could feel that the filling was getting ready to come out. I made them aware of that since it was beside the extraction site. Tonight, while flossing, the filling came out.

I will be calling them in the morning to see what we can do. I don't want another extraction from waiting too long. They are reasonably priced and take medicaid. They have a wonderful atmosphere, state of the art technology, and are very clean. As you can tell, I will be returning because I was happy with the service that I received Friday. Thank you Ideal dental.

May 7, 2025