Idlewild Family Dentistry

Caitlin Strickland

I moved here recently and over a weekend cracked a tooth. I called and was able to get an appointment within a few days even without insurance! The staff is super friendly and really care about your comfort while in their chair. As someone who doesn’t like a dentist visit they made me feel so comfortable during the whole process!

March 14, 2025

Review Moderator

Zero stars though I’ve never used this service. I need a new dentist and when I read the sign outside that states new patients were accepted I figured to give IFD a shot. So, I called to make an appointment only to leave a voicemail asking for a call back. The outgoing message said a callback would happen. Red flag number 1.

Days and days pass yet I never received a callback. Red flag number 2. If this place doesn’t have to courtesy to return a call, even though it claimed it would and didn’t, this 3rd red flag indicates the customer no service is apparent. I’ll find a better dentist.

July 3, 2025

Janie Edmond

The staff is highly knowledgeable and professional!! My visit was very pleasant, with a warm welcoming atmosphere. The staff members were ready to assist from the minute that I initially called, until the ending of the visit. I will continue to recommend this Idlewild Family Dentistry to my family and friends. Thank you sooooo….much. Sincerely, Janie Edmond/ Frank Edmond

May 28, 2025

Kimberly Phelps

I scheduled a new patient appointment online on July 3 through this dental office’s website, which advertised a new patient special. Their online system confirmed my appointment and allowed me to register as a new patient, everything appeared legitimate and straightforward. However, when I arrived for my 8:00 AM appointment on July 7, I was informed that the appointment “had not been approved yet. ” They claimed to have emailed me at 7:30 AM, just 30 minutes before my appointment, to notify me of this. Considering they also stated they don’t arrive in the office until 7:30, it’s hard to believe I was the top priority the moment they walked in.

Looking in my inbox, there is no email. Last minute cancellations should at minimum receive a call. No one reached out beforehand to let me know there was an issue, despite my appointment being clearly confirmed in their system. I took time out of my day, and overcame dental anxiety just to be told the appointment wasn’t valid. I had also scheduled an appointment for another family member of my family of 4, and after this display of unprofessionalism, I canceled both.

Thankfully, I was able to secure an appointment with my second-choice provider, who is a little further but has hundreds of only 5 star reviews. Everything happens for a reason, but this experience only made my dental anxiety worse. I would not recommend this practice based on my experience — poor communication and a lack of accountability are unacceptable in healthcare.

July 7, 2025