Joliet Oral Surgeons

nikky ambriz

I went here, and my surgery went well, but I paid 1925. 89 for my surgery. My patient responsibility was $999, and they said I would only be refunded $130. If anyone knows how to do basic math, they know thats not correct. They charged $200 for an unspecified procedure and put it under a code that is not normally covered by insurance and wouldn't tell me what that $200 charge was for. So, since my insurance did not cover that $200 charge, my patient responsibility is now $1199. So again, it still doesn't make sense why I would only get $130 back. When they were called out for this, the woman on the phone who was supposedly the manager yelled at me. I calmly said, "I just want my money back, and this isn't making any sense. im not trying to be difficult.

If you spent this much money and you were told you weren't getting the full refund, you'd be upset too. " It's been 3 months since my surgery, and I haven't gotten any of my money back. My insurance said if they continue down this path, we will work together to report them for fraud. I warn you all to stay away. Update: 6/18/23 they still haven't given a single penny back, and I reported them to the BBB. Again, stay away and do not give them your money. Second update: my insurance covered the surgery. Since you decided to reply a year later and STILL HAVENT GIVEN ME A REFUND. As specified in my tangent,they did not cover the "foam" because even on the phone, the insurance were only told by that rude manager at the time, "it was probably extra anesthesia" never gel foam. It was put under an UNSPECIFIED CODE that isnt covered by insurance.

I was even told by your office that whatever I overpaid for that your establishment would reimburse me and your office still hasn't. Not even the $130 you guys claimed to have given me to the BBB. I have just been shit out of luck when it comes to getting my $726. 89 back from you. My review isn't going to change because your establishment stole my money and got away with it. My insurance and I even tried calling many times. You guys ignored our calls to get this taken care of. GIVE ME MY MONEY. Don't try and blame my insurance for your mess up when you should have given me a refund a year ago.

December 8, 2024

Colton Allen

I had all 4 of my wisdom teeth removed. First of all, getting in there to have it done at all took 6+months because they never answer their phone or call back after you leave a voicemail. Today is day 7 of recovery and my pain has gotten worse every day since the extraction. When I did manage to speak to them about some nerve damage that seems to have come up since the surgery they said it wouldn’t have been from anything they did and got defensive about it and said they can’t do anything to help me.

I’ve been trying to contact them about the healing process and have not gotten a call back for like 4 days now. They sent my prescription to the pharmacy twice and I haven’t been able to talk to them to find out if I’m supposed to be taking the second script or if taking it will make things worse. The pharmacy said it doesn’t make sense that I would have a second round of the meds but they also haven’t been able to contact them. This place wants to get you in the door, get your money and then ignore you when things don’t go right.

I wouldn’t be surprised if they have some lawsuits in their past and they probably have more coming in the future. I shouldn’t be having to go to the er to see if my wounds from surgery are healing correctly, I should be able to contact the people who did it but they’ve made it not possible to do so.

March 26, 2024

Shana Schell

Like others have said 1 star is more then they deserve. . . I got my wisdom teeth pulled over 2 months ago. While I was there they acted like they did an X-ray (that I had to pay for out of pocket) because they said they never got the X-rays from my dentist who scheduled my appointment for me, whatever. But I have yet to see a claim through my insurance. I called a month ago they said they sent the claim to the wrong Delta Dental of Illinois and that is was sent off to the right one. .

. Here we are another month out and still no claim. I'm beyond livid as I had to pay cash for the entire procedure. About 1000$ they said my insurance wouldn't cover. I pay cash for my insurance and find that hard to believe as well. So I will be calling every hour today until I get answers.

July 23, 2024

angela debell

I just want to start this review off with a positive note about especially after reading some of these other untruthful reviews about money and payments etc… 2 weeks ago I had my wisdom teeth removed by Dr. Sheive who was absolutely professional and well experienced. His staff as well is very professional.

I think people have a hard time with maybe “how direct” they are! But the are a private network that does work with Medicaid and they will let you know right up front how much you will be paying out of pocket. Yes, because they are a PRIVATE network catch that word that you will have to pay some out of pocket fees. So don’t expect free! Medicaid does not mean free!!!! Not here!!! And yes, it does take a few weeks for them to work with the insurance company to get you into their clinic, so have some patience! If you can’t wait and can’t pay….

Go else where! But I felt they were VERY professional and did an amazing job! I am having no issues again as it has been a couple weeks post surgery!! Thanks Joliet Oral Surgeons for relieving my pain!!

November 12, 2024