K. J. Kohan, D.D.S., Ltd

Mindy Bratz

We had been a part of Dr Kohans roster since 2014. My husband has been the only one to visit his practice. That being said our entire family is still assigned to this office. Our son needed to get into a dentist asap as his wisdom teeth are starting to hurt him. Rather than paying cash out of pocket as we previously have done, I thought we'd use our dental insurance that we've had since 2001. Upon calling this office today I was talked to in a very condescending manner. I repeated myself several times stating that we are not considered a new patient as we are already assigned to Dr. Kohan.

His staff member stated multiple times that this panel is closed and we cannot be seen there and I need to call my insurance company to find a new dentist for our son. I reminded her again that we are already patients and included in his panel and have been since 2014. At this time she handed the phone to someone else (in doing that didn't say one moment, nothing. . so i have no idea someone else was about to start speaking with me) The person talking over the call said her name and "i'm the office manager". She continued to tell me that their panel is triple closed and we could not be seen there. I said I understand this is what you are saying however we are already your patient can you please double check. She said we cannot do that here you need to call your insurance.

Clearly she did not understand me either so I repeated myself and said please listen, we are already his patient. I know you are tripled closed, you mentioned it now four times, can you please double check for me as I know we are on his roster. We do not do that here. Ok great. So, I said now you want me to call my insurance company to change my dentist for an emergency visit to someone we have never been assigned to because you cannot check to see that we are indeed your patient since 2014? The call ended. Said manager called me back to remind me that she was the manager and has double checked and we are indeed their patient. Unfortunately, I had already contacted Cigna to immediately have the change put in for our son to be seen tomorrow by another dentist that is willing to provide better service! Horrible experience!! I'm guessing since they are already "tripled closed" this is a mute point as their patients are already locked in, however I would think twice about your dentist and staff as there are PLENTY out there with better customer service who won't treat you like you have no idea what you are talking about. Today they lost our family of four!

October 12, 2022

John Cress

Dr. Kohan and is staff are great. Very thorough, explain everything to the T, and always leave feeling great about my experience. My go to referral when anyone asks for a dentist .

January 4, 2024

Paul Kruzinauskas

Dr. Kohan is the most honest doctor I've ever met- he cares about the patient's health but not how to make more money from the patient. Very professional and caring. I'm lucky to know this office.

September 13, 2023

Jonathon David

I’ve been fortunate to find Dr. Kohan and his friendly and professional staff. Very easy to schedule and accommodating when I had to reschedule. Today was my 3rd visit and each time is just like my first. The doctor is easy going, explains thoroughly, and the staff mirror the doctor. Highly recommend!!

October 7, 2021