Klein Dental and Smiles by Moses Orthodontics

Stephanie Wertz

First off I'll start by saying everyone I met from when I walked in till I walked out was extremely polite and courteous. However, choosing Klein Dental for my dental care has been my worst mistake. My first visit on 11/21, I had a cleaning an x-rays done. Told them I bleed a lot while brushing. Was told I needed a filling other than that everything looks good. Fast forward to 2/23. Routine cleaning and x-rays done. Said still a lot of bleeding while brushing. Also, I did inform them of my gastroparesis diagnosis causing me to throw up about 5 times a day. Was told all looks good, see you in 6 months. Well come May I had TERRIBLE mouth pain.

Made emergency appointment. Nice lady introduced herself said she was there helping out. Took one look in my mouth and said I need to see a periodontist. Periodontist evaluation concludes Stage 3 Grade B periodontitis! (Goes from Stage 1 to Stage 4, Grade A to Grade C) So it's quite advanced. Jawbone is eroding! Could loose my teeth! Pointed to x-ray from 2021 said here it's gingivitis which is curable. This x-ray after left untreated for 2 years is not. Caused by the Gastroparesis/throwing up all the time. I said how could Klein Dental miss this? Periodontist responded I don't know. . . thats a question for Klein Dental.

Klein Dental response: x-rays are just one doctors interpretation and we feel (and stated in their report) not caused by gastroparesis. This must have delevoped between February to May. Periodontist says: yeah it doesn't work like that! And bleeding while brushing is number 1 symptom of gingivitis. So far I underwent 4 scaling and root planing sessions, cost 1K. Now just told need surgery for most aggressive form of treatment. Cost over 3K. My hats off to the amazing Periodontist doing EVERYTHING to help me and save my teeth. Just spoke to my lawyer who says it's a clear missed diagnosis. So in conclusion if you wanna go somewhere and recieve nice warming smiles, call Klein Dental. If you yourself want and care for your nice smile, go elsewhere!!!

September 8, 2024

Courtney

This place is amazing. From the professional customer service, and clinical duties. They are caring, tentative, fast, very organize, all around amazing dentist office. Mr. Jason clean my teeth and he was informative, very patience with me, and courteous. Because of him I am not afraid of visiting the dentist office. Thank you guys for all your hard work.

January 22, 2021

Leslie Brown

I have extreme dental anxiety thanks to growing up in the 70s and 80s when dentists weren't always aware of their patient's feelings towards each procedure. All I can say is that the entire team at Klein Dental made me feel comfortable about coming in for a check up and cleaning after years of avoidance. Brittany, in particular, was extremely kind and patient with me. She took her time and explained every single thing that she was doing before she did it. .

. and if I needed to gather myself, she gave me time. She was AMAZING. I truly cannot recommend this dental practice enough.

August 15, 2024

Danielle Powell

I had to switch dental providers due to insurance. Klein dental was in network, but I was hesitant about switching as I had gone to my previous dentist for several decades. However, I had a wonderful experience from the front desk, to the cleaning with the hygienist and the dentist also. Everyone was very friendly and helpful. Happy to have this office in Dillsburg!

November 14, 2024