Patient Reviews
Carl Bech
I’ll start off by saying Dr. Schmidt was great. Very informative and knowledgeable. But that’s where the good ends and the headache begins. The entire clerical staff is nothing short of incompetent. It starts off with you playing phone tag with 2-3 different people that answer the phone and none of them seem to communicate with each other.
So every time they call you or they call you back no one seems to know what’s going on. This isn’t a one time occurrence either it’s every time you try to get in contact with them. After dealing with that and hoping it was just a fluke you go ahead and get your procedure done. Everything goes according to plan and you’re optimistic. Then comes the billing and insurance crew. Somehow in 2024 (unlike any other medical establishment I’ve encountered this far) they are unable to do any pre authorization with your insurance to give you an accurate estimate of what this may cost you, and they can’t even communicate with them electronically.
They file paper claims and you wait forever to hear from them only to get letters saying you owe the full amount because they couldn’t figure out how to get your health insurance to cover any of your medical procedure, nor do they even try to run it by the dental insurance that they took copies of the day of your appointment. Oh and while you’re waiting for 2 weeks for for a call back from their “insurance specialist” they send you another bill accessing you a $42 late fee. At this point it’s not even worth the mental stress and I’m just paying the entire bill out of pocket (A remaining $2268 after already having paid $600 upfront) and will not be returning to this establishment for the needed second procedure. Please do yourself a favor and find another Oral Surgery office. I promise this is not the one for you.
July 18, 2024
Natasha Raza
Wow! That's all I can say. I just got my wisdom tooth extracted 30 minutes ago, and in all honesty, the best dental office I have ever been in my 40 yrs. I was nervous about the procedure, but all of the staff were very kind and understanding and made me feel very comfortable. Dr Conlon is very kind and very professional. He walked and talked to me throughout my procedure.
Maria and Sherry (please forgive me for my spellings) - outstanding and super kind souls. My procedure was quick, and I had no pain in it. I wish I had found this place earlier. Genuine people all across the board. Thank you, everyone! Highly recommended ❤️
June 20, 2024
JK S
Three stars because the surgery was great, but the fees and post processing are AWFUL! Fees are at least double what most insurance companies will pay and they take months and months to process. Seriously, at one point I was given a date at which the insurance company was billed that was actually BEFORE the surgery even took place.
Every time I talked to someone I got different information and different excuses.
January 21, 2025
rebecca stritt
My experience with Dr. Schmidt and the entire team at Lake Geneva Oral Surgery has been wonderful. I highly recommend them. Dr. Schmidt is highly knowledgeable, skilled and professional. Plus very kind and patient.
His assisting team is amazing and make you feel so comfortable. They are very thoughtful to your needs. After each procedure, they follow up and they make sure all went well. Every part of using lake geneva oral surgery for my dental implant has been better than I could have hoped for. Thank you all SO MUCH!
January 11, 2025
