Lynnwood Crossroads Modern Dentistry

Nina V

Beware I don’t like to leave negative reviews but this time I feel its absolutely necessary in hopes of warning other people. Unfortunately, like several others who have left negative feedback, I had a similar experience. Recently I had been searching for a new dentist. My dental situation is peculiar as I have a hard time getting numb. Thus, I need a doctor that is comfortable performing gow-gate injections. I called in advance and informed the admin of my situation along with other dental complexities I had going on at that time. The admin staff conversed with the doctor and later that day called me back to confirm this was not a problem and that the doctor felt comfortable treating me as a patient. ONCE I ARRIVED to my appoint the head of billing, David came to talk with me and said the doctor doesn’t feel comfortable treating my case and recommends me to see a specialist. What changed between the phone call and my appointment? Just Dr.

Jason Byun;s mind I guess…. I did my due diligence, called in advance and informed them of my dental issues beforehand because I did not want to waste my time nor the doctors. Man this was such a distasteful experience because for one, the doctor himself didn’t have the decency to come out and be accountable for his decisions, instead he sent someone else to do his bidding. I hate to say this but I wasted my time. I cant ask my job to reverse my PTO but apparently they can just shrug it off. Here is where the fraud alert comes into play. 1. 5 MONTHS LATER I received an EOB from my insurance! An insurance claim that had been submitted by their office. I had ZERO contact with any doctor.

It's incredibly disappointing to deal with both poor communication and unexpected, unjustified treatments. Fortunately I was not charged but was voided benefits when I tried to find a different dentist. Honestly, if I didn’t receive mail correspond from my insurance Im not sure I would have noticed. This place was mentioned to me by an acquaintance, they too had mentioned they had previously been charged with miscellaneous charges but overall were content with treatment. If thats what it would take to get me numb I was comfortable with that exchange but man… that takes the cake. If you are a patient here I highly recommend requesting an itemized statement after every visit. Good luck

March 25, 2025

Adanette

Run!!! Do not get your dental care here!!! I came in looking for a new dentist and a cleaning. After taking x rays they told me i needed a filling in one of my molars. They said they could do it same day and i said ok. The next week i experienced severe sensitivity to hot and cold, facial nerve pain, and eye twitching from the procedure. I went in again after explaining the issues i was having and another dentist named Sarah had to smooth out the filling done by Dr. Hayden and said my bite was off. I waited another week and was still experiencing issues with nerve pain and sensitivity. So i went back in to see Dr. Hayden and she said she had to re-do the filling. She ended up injecting me 5 times in my cheek with numbing medication that was extremely painful and i never got numb. I sat in the office for 4 hours until i asked her to just try and numb the tooth directly. She then gave me about 6-8 injections directly into my gums and all around my teeth. After completing the filling i went home exhausted and a bit traumatized from the whole experience. Little did i know my traumatizing had just begun.

I woke up the next morning and my gums around the filling were so inflamed and the pain was excruciating that i couldn't eat or chew anything. Mind you, I've already been experiencing difficulty eating from the nerve sensitivity for the last 2 weeks. So i go in and they put me on antibiotics and a mouthwash and send me home. Over the course of the next week the tissue starts to cover my entire molar causing me to bite on it everytime i close my mouth. The tissue starts to turn purple, blue and white and then i knew i needed to be seen ASAP. I called the office and the person at the front desk named Emily said they didn't have a gum specialist available to see me until September and there was nothing she could do for me. I also asked to speak to a manager and she said he wasn't in the office and couldn't call me until Monday. She told me that i would have to call my insurance and find a gum specialist myself. She was extremely rude and didn't want to help me at all. I then proceeded to find a gum specialist in my area, and asked them to send my xrays over to the new dentist office. I also informed Emily that this was an emergency situation and at this point i was going to file a complaint with the Board of Dentistry for their lack of care, and lack of properly trained dentists. At this point it has been one month of severe nerve pain, not being able to eat properly, eye twitching, jaw muscle spasms, and gum tissue inflammation. I was able to find another dentist to see me same day and they showed me all the issues Dr. Hayden created for me.

He said the filling was done improperly and i would have to have it re done for a THIRD time and possibly need a root canal. They ended up having to do an emergency gingivectomy and remove the dead and inflamed gum tissue. They said this was caused by severe trauma from the injections i was given and clamps they used. Also, the office manager Dave called me back that day and told me they magically had a periodontist there that same day to see me and said i basically could only come to see them if i wanted help with adjusting my claim or anything related to billing. I said i wasn't interested in coming back and being treated by anyone there. He insisted i come and was forcing a referral being sent to the other office. The new dentist office let me know that he had called and was rude to them and asking why they were seeing me since he didn't send a referral. They explained that i didn't need a referral and I'm free to see any dentist i choose. They told me this was really weird behavior from a dentists office to call like he was and requesting me to not be seen by them. So not only do they have dentists that will RUIN your mouth, but rude and coercive front desk and billing staff. At this point all i can do is pray i don't have any long term permanent damage from what they have done. Do yourself a favor and never walk through their doors!!!

June 26, 2025

paul tinker

Really happy with the dental work at this store. I had several crown replacements and it was a long process. Each person that I experienced at this office was fantastic. But my most time was with Sarah and I can say she was wonderful.

Very knowledgeable very thorough and always explained what was coming up. There was no pain and I feel very confident that the work she did Will hold up a long time it was a long process. And on a more personal note she's pretty funny had a very delightful person to be around so I've always used female dentist and it started with an advertisement that said small hands but warm heart and this very much applies to Sarah.

February 15, 2025

Anna Valmont

Honestly, this was the smoothest dentist visit I’ve ever had. I booked online without speaking to a single human (a win for us introverts), walked into a sleek, modern office, and before I knew it, I was getting 3D imaging like I’d stepped into the future. Dr. Jason Byun and Lindsay were an amazing duo — friendly, thorough, and made the whole experience surprisingly fun.

No pressure, no guilt trips, just great care and top-tier tech. 10/10 would let them look in my mouth again.

May 17, 2025