Manganello Family Dentistry

Mrs.

Called to see about scheduling a new patient appointment for a cleaning. The woman who answered the phone was rude, unprofessional and less than helpful. She laughed and stated we are booking in to November.

When I asked if they had another recommendation in the area she laughed again and stated well you'll have to look around, I work here. So no availability to see new patients, and no recommendations for patients who CLEARLY have been looking and not having luck finding a dentist themselves.

February 22, 2023

Tiffany

The experience that I had here does not fit with the other reviews at all. We just moved to the area and were looking for a dentist and the reviews I read were good, so I gave a call. First and foremost, when I made the appointment, the receptionist was not pleasant. This concerned me, but we went through with scheduling. We had to wait 6 months for the appointment. We had 4 appts that were scheduled for the same afternoon. 3 at once and one a little later (whoever thought that was a good idea doesn't have 2 young children). We had an issue with my husband running late as he was called to a wildfire and the front desk receptionist was rushing me away from my two children and was short and rude with me. She was annoyed that we were running late. The dental hygienist working with my son was amazing and I felt comfortable enough to leave my son with her and get my daughter into a chair (which they put on the opposite side of the office. .

. ) My daughter, who has had her teeth cleaned before was not doing as well as my son and I had to hold her hand and was working on sneaking away to get into my appointment when the rude front desk receptionist came and was again short with me. I was already frazzled due to my husband being late, being rushed and there being a complete lack of understanding for what was happening. I started to tear up and had a chance to sneak away from my daughter and check on my son. I saw the receptionist and I stopped to talk with her. I let her know that her being short with me and rushing me and speaking to me the way she did was upsetting and I really didn't appreciate it while trying to navigate with my two children. I ended up running into the dentist next and he asked if everything was ok. I told him my husband was late arriving and I was upset about being rushed away from my children and pressured to jump into a chair. Rather than be understanding, he was annoyed because I had let the woman know that she was upsetting me by rushing me. He told me if I didn't trust his staff, I didn't need to be there. If I had yelled, this would make more sense to me.

Instead, I let a person know how they made me feel. If you don't let someone know their actions are affecting you, they will continue them. Do not get me wrong, the dental hygienists were both great with the kids and they were understanding of the situation and trying to work with me and my children. I give a 1 because I have NEVER had such a dreadful experience. I have felt nothing but welcomed in this town, until this experience. (For those invested in the story, my husband did arrive, just as my daughter was finishing up. He apologized to the dentist, and I had a fit as I was in a tizzy by then. He got an earful. It's not his fault he was late, but don't apologize to someone who showed no understanding to the situation. Also, I never even got my appointment, but was able to schedule one elsewhere without a 6 month wait!)

November 8, 2023

Scottie V

Blessed to have a permanent dentist. Love the staff and the exceptional service and support.

March 20, 2025

Sarah Songer

Manganello dentistry is the best in Mercer county , Dr Pat always makes sure I’m satisfied with the work he has done , and the assistant Kenzi is always smiling and very helpful !! Highly recommend

March 20, 2025